- CustomerService- Keeping Patient's at ease and answering any questions they have
- Sales- Assist clients with contact lenses and eyewear sales. Educating patients on lens and lens material, bluelight, AR coatings according to there RX, personal lifestyle work, and insurance benefits
- Communication- Advise customers on how to insert and remove contact lenses, how to keep there glasses clean etc.
- Pre-Screening Patients- Using Auto refractor, NCT test, Reading previous RXs and entering them into pharopter, Visual Acuity testing, and other preliminary testing specified by the doctor
| - Clerical-Scheduling appointments, answering multi-line telephone, and email, ordering glasses etc.
- Data Entry- Documented patient health information, including their medical history, symptoms and chief complaints
- Maintained examination room
- Verified different insurances Vsp, eyemed, spectra etc. Explained to patients in depth what the insurance covers collected and co-pays if necessary.
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