CustomerService- Keeping Patient's at ease and answering any questions they have
Sales- Assist clients with contact lenses and eyewear sales. Educating patients on lens and lens material, bluelight, AR coatings according to there RX, personal lifestyle work, and insurance benefits
Communication- Advise customers on how to insert and remove contact lenses, how to keep there glasses clean etc.
Pre-Screening Patients- Using Auto refractor, NCT test, Reading previous RXs and entering them into pharopter, Visual Acuity testing, and other preliminary testing specified by the doctor
Clerical-Scheduling appointments, answering multi-line telephone, and email, ordering glasses etc.
Data Entry- Documented patient health information, including their medical history, symptoms and chief complaints
Maintained examination room
Verified different insurances Vsp, eyemed, spectra etc. Explained to patients in depth what the insurance covers collected and co-pays if necessary.
Optometrist Assistant|Lone Star Family Vision - Waco, TX|01/2019 - 09/2020
Performed multiple pretesting procedures such as Auto Refraction, Visual Acuity Test, NCT test, Visual Field screening test and utilized both automatic and manual Lensomster to read patient's RX
Measuring, fitting and dispensing contacts/eyewear in optical department
Adjusted and repaired eyeglasses and assisted patients with selecting eyewear
Maintained exam rooms keeping them neat and clean
Verified patient's insurance eligibility with knowledge of different vision insurances (VSP, EyeMed, Spectera, etc.).
Carried out front office duties such as operating multi-line telephone system, scheduling appointments, data entry, scanning, faxing and filing
Knowledge of Microsoft Word, Exel and internet browsing
Ordered, checked in and dispensed glasses
OD Technician/Sales Floor Associate Floater|Optical Dispensary/ Salganik Vision Group - Waco, TX|03/2019 - 12/2019
Floated between both offices. At Optical Dispensary I performed Floor Sales Optician duties. Very fast paced hectic environment
Learned how to look up print, pull and file various insurances from specific websites including Medicaid and Medicare. Explained benefits to patients and co-pays if necessary to collect.
Filing, pulling, and updating patients charts. Obtaining new patient info and interning it intocomputer system.
Maintained cleanliness of the optical in the morning and before leaving
Restocking, pricing, and tagging new inventory
Adjustments, repairs and cleaning glasses
Discussed lens and lens Opticians with patients as well as contact lenses
When I floated to Salganik Vision I performed Front Desk clerical and Optometrist assistant duties.
Pre-screened Patients before seeing the Dr. Such as: Greeting the patient upon arrival NCT testing, auto-refractor, visual acuity testing or whatever the Dr needs, verifying insurance and collecting co-pays
Scheduling appointments, pulling and filing charts and insurances
Ordering lenses and frames
Data entry I gained alot of knowledge working at the 2 opticals
Lead Optician/Sales Manager|Bealka Eye Care - Gatesville, TX|12/2018 - 08/2019
Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
Assisted Cataract Surgeon by explaing post-op instructions. Introduced myself presented patient with optical coupon and discussed post op lens options and frames etc.
Assisted 45 patients and 2 doctors on clinic days very fast paced environment
Managed optical I did all the frame ordering receiving, dispensing, data entry, measurements and fittings I was the only Optician most of the time the optical shop was my office
Opening and closing optical
Maintained optical by cleaning and decorating
Performed all receptionist duties
Recommended specific lenses, coatings and frames to suit individual client needs.
Checked finished lenses for conformance to order specifications, quality and customer needs.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Processed payments and updated accounts to reflect balance changes.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
Wrote up detailed work orders specifying parameters for lenses and frames.
Created agendas and communication materials for team meetings.
Time management skills - ability to prioritize and work quickly and efficiently when there are multiple customers to assist
Maintain the lab area and equipment in a safe and organized manner
Identify and work with basic optical laboratory equipment, tools, supplies, and materials
Consistently adhere to hourly deadlines for finishing jobs
Correctly read and interpret prescription specifications and input into computer properly to ensure lenses are cut properly
Perform multiple concurrent tasks at several different equipment stations in order to maintain acceptable job flow
Read, comprehend and follow technical manuals and protocols
Fill out all assigned reporting forms in a timely manner
Read and interpret prescription specifications
Opened and closed lab on set days such as: Turning on all lab equipment and properly setting up and calibrating machines upon opening. Closing duties: cleaning all machines properly and shutting off all lab equpiment
Passed certified final inspection test
Created and final inspected all jobs
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
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Companies Worked For:
Lone Star Family Vision
Optical Dispensary/ Salganik Vision Group
Bealka Eye Care
Eyemart Express LLC
ATI Career Training Center - Waco
Job Titles Held:
OD Technician/Sales Floor Associate Floater
Lead Optician/Sales Manager
Optical Lab Technician
Optical Sales Optician
Registered Dental Assistant : Dental Assisting
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