LiveCareer-Resume

optician resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders to multiple Essilor labs. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Offering 7 1/2 years of experience with proven history of customer satisfaction.

Accomplishments

President & Dean's List

Freshman Music Award

Graduated Magna Cum Laude

Phi Theta Kappa

Essilor Experts Workshop 2019

Skills
  • Verifying prescriptions
  • Conducting fittings
  • Corrective lens options
  • Progressive lens types
  • Optical orders
  • Eyewear brands
  • Selecting frames
  • Managing repairs
  • Exceeding Customer Expectations
  • Building Customer Relationships and Loyalty
  • Strong Communication and Interpersonal Skills
  • Creative Thinking
  • Time Management
Work History
Optician, 06/2021 to Current
Virginia MasonBothell, WA,
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Recorded measurements accurately and placed orders with eyeglass manufacturers.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
Optical Office Manager/Optician/Technician, 11/2012 to 04/2021
Prince William County GovernmentManassas, VA,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Developed standard operating procedures for all administrative employees.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Compared vendor prices and negotiated for optimal savings.
  • Collaborated with Vision Source for 6 years
  • Offered only Essilor products to the patients
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Operated lensometers, manual and digital, to orient and mark uncut lenses for eyeglasses.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Submitted patient orders through VisionWeb
  • Communicated with various optical labs, such as Advance Optical, Precision Optics, Southern Optical, Omega, WOS Optical, Hoya Wholesale, Optogenics, OPL, and Cherry for scratch warrantys, redos, invoice billing, and orders
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Dance Instructor, 01/2002 to 05/2010
Laz ParkingBethesda, MD,
  • Offered one-on-one instruction to students by appointment.
  • Planned and oversaw group, couples and individual dance performances.
  • Assisted with coordination and administration of complete dance program.
  • Developed and executed marketing plans to increase studio business.
  • Organized special open houses to gain new clients.
  • Managed supply inventory and maintained facility equipment in good working order.
Customer Service Representative, 03/2000 to 06/2001
Meyer Real EstateCity, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided high levels of customer service to each person by engaging the customer and using active listening and effective interpersonal skills.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Handled billing information over phone.
Education
Associate of Arts: Vocal Performance, Expected in 05/2004
James H. Faulkner State Community College - Bay Minette, AL
GPA:
High School Diploma: , Expected in 05/2002
Robertsdale High School - Robertsdale, AL
GPA:

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Resume Overview

School Attended

  • James H. Faulkner State Community College
  • Robertsdale High School

Job Titles Held:

  • Optician
  • Optical Office Manager/Optician/Technician
  • Dance Instructor
  • Customer Service Representative

Degrees

  • Associate of Arts
  • High School Diploma

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