, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Customer-focused optician with nine years of experience meeting client vision needs and embracing store's business goals, providing high quality patient care by ensuring individualized service with attentiveness, accuracy and patient education.
Skills
Glasses repair
Frames adjustment
Managing inventory
Fittings
Troubleshooting
Critical thinking
Decision-making
Friendly, positive attitude
People skills
Data management
Customer service
Billing and processing insurance claims
Experience
07/2015 to 03/2020OpticianChildrens Hospital Los Angeles | Encino, CA,
Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Checked finished lenses.
Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Recommended specific lenses, coatings and frames to suit individual client needs.
Repaired and adjusted frames to meet customer needs.
Managed client frame selection processes and walked through lens options.
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
07/2014 to 05/2015OpticanChildrens Hospital Los Angeles | Santa Monica, CA,
Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Repaired and adjusted frames to meet customer needs.
Recommended specific lenses, coatings and frames to suit individual patients.
Helped select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
09/2012 to 12/2014OpticianOmega Optical | City, STATE,
Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store.
Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Took specific facial measurements, including optical centers of eyes, pupillary distance, segment heights and temple length.
Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Education and Training
Expected in 07/2012High School Diploma | Fels Samuel High School, Philadelphia, PAGPA:
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