optical manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Seasoned optician offering years of experience and unparalleled dedication to customer satisfaction. Knowledgeable about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with customers, meeting unique needs and managing dynamic requirements in busy office settings.

  • Office Supplies and Inventory
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Answering Customer Questions
  • Customer Service and Assistance
  • Recommending Solutions
Work History
Optical Manager, 02/2022 to 06/2022
Bj's Wholesale Club, Inc., , Bloomington, IL
  • Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
  • Met with sales representatives to purchase and restock frame inventory.
  • Conducted daily/weekly/monthly reports, including: conversion rates of patients with exams that purchase eye wear, inventory and stock reports, and sales goals.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Collaborated with Office Manager to plan staff schedules and determine hiring needs.
  • Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to patients.
Lead Optician, 02/2020 to 02/2022
Park Nicollet Health Services, , Bloomington, IL
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and auto-refraction evaluations.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
  • Completed both warranty and non-warranty frame repairs for customers.
Sales Associate , 05/2015 to 02/2020
Heritage Federal Credit Union, , Bloomington, IL
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Completed orders and organized product deliveries to meet customer timetables.
Associate of Arts: Communications, Expected in 2020 to Heartland Community College - Normal, IL
High School Diploma: , Expected in 2014 to Heyworth High School - Heyworth, IL,

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Resume Overview

School Attended

  • Heartland Community College
  • Heyworth High School

Job Titles Held:

  • Optical Manager
  • Lead Optician
  • Sales Associate


  • Associate of Arts
  • High School Diploma

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