Responsible for hiring, coaching, developing, and evaluating staff.
Directly supports and reports to the district manager.
Manages the operation of the store, supervises optical staff,.
Well-organized, and ensures a pleasing experience for shoppers.
Maintains logistics database that assists with inventory, timekeeping, payroll and a host of other HR functions.
Oversees sales metrics and analyzes performance statistics to ensure profitability.
Astute customer service and conflict resolution skills.
Sought to resolve customer complaints with tact and positive outcomes.
Responsible and respectful supervisor who sought to develop the skills of staff, mentor new hires and generate customer satisfaction with each and every sale.
Organizes the wall displays of frames.
Highly skilled in Lensometry and staff development.
01/2008 to 01/2012
Production TechnicianLENSCRAFTERS － Arlington, VA
Produced quality eyewear through utilizing the Quality Manufacturing Program: selecting lenses, marking, taping, blocking, generating, fining and polishing, coating polycarbonate lenses, first (surface) inspecting, finish layout and blocking, edging, tinting, UV and anti-reflective coating, grooving, drop-ball testing, safety monogramming, mounting and final inspecting.
Was responsible for basic operation, cleaning and ongoing maintenance of laboratory tools and equipment using established QMP maintenance procedures and calendars.
Diagnoses and solves equipment issues.
Improved technical knowledge through the completion of the Quality Manufacturing Program and continually applies that knowledge in the production of all eyewear.
Performed multiple tasks simultaneously with accuracy and thoroughness despite time pressures and customer volume.
Utilized product knowledge to determine the best manufacturing process for both routine and special orders to ensure the production of top quality eyewear in accordance within expected delivery time.
Attentive to detail with all measurements, calculations, equipment settings and defective product.
Took initiative to notice and follow up on discrepancies; suggests improvements, recommends solutions and does what is necessary to ensure customer satisfaction.
Reviewed Accufit and diagnoses vision care needs.
Operated Point of Sale inputting all lab statistics with accuracy and attention to detail.
Achieved "Exceptional Results" on LensCrafters' annual CEI/Functional Skills that align with brand priorities.
Drove top line performance and bottom line optimization / profitability.
01/2005 to 01/2007
Warehouse BuilderCOCA COLA ENTERPRISES － Landover, MD
Was responsible for quality assurance of products and timely delivery.
Operated a fork-lift and ensured that all products were accounted for and met company standards and procedures.
Maintained product quality and delivery metrics that were presented by our corporate office and ensured timely delivery of our products.
Analyzed product metrics and recorded accurate results.
Frequently measured proficiently on quality assurance testing and compliance and exceeded company goals.
Education and Training
Talls Oak Vocational High SchoolReceived the Jesse J. Warr Jr. Memorial Award,
Experienced manager with nearly a decade of experience in the field of optometry. Extensive experience in the training and development of customer service team members in addition to technical production staff.
Areas of Proficiency Include: Technical production expert, with exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Management experience affords me the ability to thrive in both independent and collaborative work environments.