Exceptional eye care professional with keen ability to assess customer needs, meet quality standards and evaluate customer satisfaction.
Expert at frame fitting and adjustment
In depth knowledge of ophthalmic lens design
Excellent trouble shooting skills
High quality sales ability
Proficient at contact lens insertion and removal training
Excellent frame selection skills
Familiar with all phases of the Optical Business
Deliver great Customer service
A. B. O. certified, passing score 96
R. D. O. California Board of Medical Examiners
Former Certified OAA speakers bureau. Subjects included Progressive Lens Design and New Lens Technologies
Owned two Optical Shops in Southern California
Full responsibility for P&L of the Optical Dept. Duties included supervision of personal, buying, quality assurance, training, reporting and handling Customer service issues. During my tenure at P.E.A., I met or exceeded all goals set by the practice manager 90% of the time.
Full responsibility for the Optical Dept. I built the Optical from the start of the department. Made sales and service goals every month. I negotiated lab services and frame manufactures, set a pricing structure, and customer service issues
Sales responsibilities for Western U.S. Northern. including Canada, Alaska and Hawaii. Drove the company's Professional ophthalmic lens sales, growing the territory by approximately 30% per year. Won several sales awards, as well as the Innotech Institute Valedictorian award.
Responsible for business development both Laboratories and Eye Care Professionals, in California, Nevada, Utah and Idaho. created the largest grossing market for Zeiss in the U.S.
Did not finish, needed to go to work.
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