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optical contact lens manager resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Organized and motivated individual eager to apply time management and organizational skills. Seeking an opportunity to expand skills. Ambitious and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.

Skills
  • Quality control
  • Frames adjustment
  • Fittings
  • Evaluating patients
  • Managing inventory
  • Microsoft Office
  • Customer service
  • Troubleshooting
  • Problem resolution
  • Time management
  • Documentation review
  • Coverage assessments
  • Documentation skills
  • Exceptional recordkeeping abilities
  • Number-savvy
  • Insurance plan verification
  • Positive attitude
  • Team Work
  • Self Management
Experience
09/2021 to Current Optical Contact Lens Manager Rochester General Health System | Geneva, NY,
  • Pulled patient insurance eligibility information.
  • Placed corrective lenses orders and checked patients in and out of appointments.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Described treatment options and eye conditions diagnosed by optometrist to answer patient questions.
  • Cared for patients by assisting optometrist with advanced optical testing.
  • Worked closely with patients on removal and insertion of contact lenses.
01/2019 to 07/2019 Optician Rochester General Health System | Canton, NY,
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Managed client frame selection processes and walked through lens options.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Repaired and adjusted frames to meet customer needs.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
09/2008 to 11/2013 Optician City Of Detroit | Detroit, MI, Eyeglassesment, OCTs and pachymetry.
01/2003 to 12/2005 Swimming Instructor YMCA Of Easton | City, STATE,
  • Coordinated and taught swimming lessons to children aged 3months to 60 years.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
  • Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
  • Led instructional classes to protect recreational users from dangerous situations.
  • Handled student situations using logic and mediation skills.
  • Informed patrons of unsafe or hazardous conditions and requested alternative activities.
  • Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
  • Tracked and recorded class attendance and submitted attendance records and feedback forms to management.
  • Presented neat and professional personal appearance and modeled physical fitness and discipline for present and potential class members.
Education and Training
Expected in 06/2005 to to High School Diploma | Easton Area High School, Easton, PA GPA:
Expected in to to | Northampton Community College, Bethlehem, PA GPA:

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Resume Overview

School Attended

  • Easton Area High School
  • Northampton Community College

Job Titles Held:

  • Optical Contact Lens Manager
  • Optician
  • Optician
  • Swimming Instructor

Degrees

  • High School Diploma
  • Some College (No Degree)

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