, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Self-motivated professional assistant with knowledge of legal, office, administrative and clerical support functions combined with knowledge of legal documents, court filings and legal procedures. Reliable and able to handle a high volume of assignments with a positive attitude.
Skills
MS Office proficient
Calendaring and Scheduling
Word Processing and Data Entry
Office management
Case management
Daily docket reports
Drafting legal documents
Task Prioritization
Troubleshooting complex problems
Experience
07/2018 to CurrentOptical Assistant/ReceptionistChenega Corporation | New Orleans, LA,
Assist Optometrist and Office Manager virtually setting patient appointments, obtaining insurance benefits and authorizations; overlook and manage patient appointments and personal calendar. As well as, submit insurance claims and orders for prescriptions.
Achieved sales targets consistently by recommending products meeting needs of customers.
Greeted customers to shop and provided pleasant experience at eye-care center while filling prescriptions.
Recommended eye-wear choices, considering comfort and functional requirements for frames and lenses.
Conveyed promotional offers and pricing to entice sales.
Calculated fittings by measuring facial features to achieve desired comfort level and best vision results.
Answered phones and assisted in-office patients with setting appointments, filling out paperwork, and other common administrative questions.
Documented results of tests, reported patient symptoms and concerns, and notes in computer system.
Collected and documented optical measurements to place correct eye-wear orders.
Offered patients advice on selecting eyewear for lifestyle and needs.
Coordinated smooth check-in and check-out procedures for busy office with 10-14+ regular patients (one Optometrist).
Collected co-payments, processed insurance benefits, and resolved difficulties to keep business books accurate and current.
Cleaned and sterilized the ophthalmic equipment and instruments between each patient.
09/2015 to 03/2017Insurance Defense Legal AssistantDutton Law Group, P.A | City, STATE,
Answered and utilized multi-line office telephone system, screen phone calls, take messages, transfer calls to appropriate parties.
Calendared appointments, court hearings, case deadlines, scheduled hearings, trials, and juggled multiple calendars.
Opened new client files following proper office procedures and utilized firm management programs such as TimeMatters.
Electronically filed court documents such as pleadings and motions in the Florida Courts e-Filing portal.
Submitted Orders and correspondence to Judges via e-Courtesy.
Assisted with drafting basic legal documents: motions, pleadings, deposition notices, etc.
Prepared client invoices and billing using firm billing programs.
Drafted emails and other correspondence ensuring proper use of grammar and skilled communication to clients and attorneys.
Kept an organized, color-coordinated to-do list, prioritized tasks, and met deadlines for completion.
Sorted, screened, and distributed mail.
Liaison between attorneys, court officers, and clients.
Managed a range of confidential records, processes, and documents throughout legal proceedings such as litigation, settlement negotiations, depositions, and medical records.
01/2014 to 09/2015Insurance Defense Legal AssistantPerez & Rodriguez | City, STATE,
Drafted pleadings, motions and discovery responses.
Reviewed medical records and production of documents.
File maintenance and organization.
Obtained witness background information; location of witnesses.
Prepared attorney for trial attendance.
Communicated with clients and experts schedule appointments in order to discuss case with attorney.
Scheduled, coordinating and confirmed/canceled court hearings, appointments, and meetings.
Ensured all billable hours were accurately recorded.
Trained new employees on office equipment and job duties.
08/2010 to 01/2014Shift SupervisorStarbucks | City, STATE,
Completed opening, daily and closing procedures/checklists in accordance with policies/procedures.
Operated cash register and followed cash handling policies and procedures in order to maintain proper security of cash at all times.
Transferred supplies and equipment between storage and work areas by hand or use of a hand truck.
Resolved customer complaints with customer satisfaction in mind.
Monitored compliance with safety guidelines, instilled employee awareness about safety.
Generated reports with safety concerns to management.
Education and Training
Expected in 04/2020A.A | Early Childhood EducationMiami Dade College, Miami, FL, GPA:
Expected in 06/2008High School Diploma | Miami Coral Park Senior High School, Miami, FloridaGPA:
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