Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Self-motivated professional assistant with knowledge of legal, office, administrative and clerical support functions combined with knowledge of legal documents, court filings and legal procedures. Reliable and able to handle a high volume of assignments with a positive attitude.

  • MS Office proficient
  • Calendaring and Scheduling
  • Word Processing and Data Entry
  • Office management
  • Case management
  • Daily docket reports
  • Drafting legal documents
  • Task Prioritization
  • Troubleshooting complex problems
07/2018 to Current Optical Assistant/Receptionist Chenega Corporation | New Orleans, LA,
  • Assist Optometrist and Office Manager virtually setting patient appointments, obtaining insurance benefits and authorizations; overlook and manage patient appointments and personal calendar. As well as, submit insurance claims and orders for prescriptions.
  • Achieved sales targets consistently by recommending products meeting needs of customers.
  • Greeted customers to shop and provided pleasant experience at eye-care center while filling prescriptions.
  • Recommended eye-wear choices, considering comfort and functional requirements for frames and lenses.
  • Conveyed promotional offers and pricing to entice sales.
  • Calculated fittings by measuring facial features to achieve desired comfort level and best vision results.
  • Answered phones and assisted in-office patients with setting appointments, filling out paperwork, and other common administrative questions.
  • Documented results of tests, reported patient symptoms and concerns, and notes in computer system.
  • Collected and documented optical measurements to place correct eye-wear orders.
  • Offered patients advice on selecting eyewear for lifestyle and needs.
  • Coordinated smooth check-in and check-out procedures for busy office with 10-14+ regular patients (one Optometrist).
  • Collected co-payments, processed insurance benefits, and resolved difficulties to keep business books accurate and current.
  • Cleaned and sterilized the ophthalmic equipment and instruments between each patient.
09/2015 to 03/2017 Insurance Defense Legal Assistant Dutton Law Group, P.A | City, STATE,
  • Answered and utilized multi-line office telephone system, screen phone calls, take messages, transfer calls to appropriate parties.
  • Calendared appointments, court hearings, case deadlines, scheduled hearings, trials, and juggled multiple calendars.
  • Opened new client files following proper office procedures and utilized firm management programs such as TimeMatters.
  • Electronically filed court documents such as pleadings and motions in the Florida Courts e-Filing portal.
  • Submitted Orders and correspondence to Judges via e-Courtesy.
  • Assisted with drafting basic legal documents: motions, pleadings, deposition notices, etc.
  • Prepared client invoices and billing using firm billing programs.
  • Drafted emails and other correspondence ensuring proper use of grammar and skilled communication to clients and attorneys.
  • Kept an organized, color-coordinated to-do list, prioritized tasks, and met deadlines for completion.
  • Sorted, screened, and distributed mail.
  • Liaison between attorneys, court officers, and clients.
  • Managed a range of confidential records, processes, and documents throughout legal proceedings such as litigation, settlement negotiations, depositions, and medical records.
01/2014 to 09/2015 Insurance Defense Legal Assistant Perez & Rodriguez | City, STATE,
  • Drafted pleadings, motions and discovery responses.
  • Reviewed medical records and production of documents.
  • File maintenance and organization.
  • Obtained witness background information; location of witnesses.
  • Prepared attorney for trial attendance.
  • Communicated with clients and experts schedule appointments in order to discuss case with attorney.
  • Scheduled, coordinating and confirmed/canceled court hearings, appointments, and meetings.
  • Ensured all billable hours were accurately recorded.
  • Trained new employees on office equipment and job duties.
08/2010 to 01/2014 Shift Supervisor Starbucks | City, STATE,
  • Completed opening, daily and closing procedures/checklists in accordance with policies/procedures.
  • Operated cash register and followed cash handling policies and procedures in order to maintain proper security of cash at all times.
  • Transferred supplies and equipment between storage and work areas by hand or use of a hand truck.
  • Resolved customer complaints with customer satisfaction in mind.
  • Monitored compliance with safety guidelines, instilled employee awareness about safety.
  • Generated reports with safety concerns to management.
Education and Training
Expected in 04/2020 A.A | Early Childhood Education Miami Dade College, Miami, FL, GPA:
Expected in 06/2008 High School Diploma | Miami Coral Park Senior High School, Miami, Florida GPA:

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Resume Overview

School Attended

  • Miami Dade College
  • Miami Coral Park Senior High School

Job Titles Held:

  • Optical Assistant/Receptionist
  • Insurance Defense Legal Assistant
  • Insurance Defense Legal Assistant
  • Shift Supervisor


  • A.A
  • High School Diploma

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