Works very well in fast paced environment; able to keep calm and organized even with stress of getting job done quickly and efficiently
Professional and collected when dealing with and helping customers and other employees involving their questions or concerns.
Good attention to detail and making sure tasks are done correctly the first time with little to no issues revolving around quality of work or time it took.
Eager to learn new responsibilities and quick on learning how to do them.
File and data retrieval systems
Ability to prioritize
Coordinating urgent deliveries
Company NameOctober 2018 to CurrentOps Coordinator City, State
Maintains and updates vehicle maintenance information on all temporary and/or company-owned assets.
Responsible to ensure contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment.
Creates and maintains files for company and vendor equipment and ensures that all relevant insurance and maintenance documents are accurate and up to date.
Creates and maintains files in accordance with DOT regulations for all drivers.
Assists in the development and implementation of the corrective action plans if any discrepancies or violations are found in the Business Control Self Assessment tests for the appropriate area.
Coordinates the dispatch of linehaul transportation equipment.
Accurately enters all dispatch events into the online system to ensure timely delivery and pickup of trailers.
Completes yard inventory to verify location of equipment.
Investigates and reports linehaul schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route trailer breakdown or accident.
Company NameOctober 2016 to October 2018Ops Admin I - Check-In City, State
Responsible for coverage of coworkers tasks who take time off or call in, including any and all reports that need to be completed, filed and sent during their absence.
Check-In Ground and Home Delivery drivers at the end of the day, making sure they turn in the required settlement and pick up paperwork as well as deal with any scanner issues they might have had on road.
Reconcile Call Tags, and Spot trailers at end of night as well as run Code 85 report and Customer Service mail.
Print, organize and respond to all incoming Disputed Deliveries, Misdeliveries, and Complaints.
Handles, mails, and deposits all regular and ECOD checks turned in by drivers as well as follows up with missing CODs or incorrect COD amounts.
Company NameAugust 2014 to October 2016Ops Admin I City, State
Handling any and all customer service matters involving missing, damaged, and incorrectly addressed packages that come through the station.
Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery, same day.
Responsible for putting correct status scans on processing and or processed packages and notifying other shifts if a package needs further processing.
Handles driver concerns about package addresses and or inspections of questionable packages.
Dispatches both Ground and Home Delivery drivers in a timely fashion, to insure a smooth delivery day.Responsible for inspecting and processing all international and hazardous shipments that come through the station.
Van Service Audit for both Ground and HD trucks as well as pull off any packages to be processed for address corrections, damages, return to shippers, incorrect work area load, etc.
Handling non-hazardous and hazardous damaged packages and items by documenting them under the FedEx Damage Package Report process as well as repack packages with unsuitable exteriors.
Insures all loose items are accounted for and processed under FedEx Overgoods policy.
Company NameAugust 2010 to August 2013Stock Clerk City, State
Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, and other areas.
Loading and unloading truck from 100+ pound furniture sets to very fragile and delicate antiques.
Setting up full displays for city shows as well as at the main store location for every day business.
In charge of interacting with customers, helping with their questions or concerns about certain items and anything else they might have issues with.
Document and handle incoming and outgoing sales.
ROSEVILLE HIGH SCHOOLMay 2013High School DiplomaCity
Volunteered 1600 hours at the Cancer Society and Roseville Hospice
Awarded for a 3.65+ GPA 3 years in a row
Editor of RHS Yearbook for 2 years
Very organized and heavily tasked Student Office Clerk and Student Teacher for 2 years
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