operations technology person resume example with 14+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Highly proactive manager with 15 years of experience in team leadership in customer-service industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Detail-oriented manager with extensive experience in network communications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

  • Active Listening
  • Computer Diagnostics
  • Technical Troubleshooting
  • Attention to Detail
  • Organizational Skills
  • Highly Professional
  • Verbal and Written Communication
  • Friendly and Patient
  • Delegating Assignments and Tasks
  • Problem Solving
  • Staff Management
  • Policies and procedures
  • Coaching and mentoring
Southwestern Community College Chula Vista, CA, Expected in No Degree : - GPA :
Otay Ranch High School Chula Vista, CA, Expected in 06/2008 High School Diploma : - GPA :
Work History
Mcdonald's - Operations Technology Person
Ellenwood, GA, 10/2018 - 08/2021
  • Managed and maintained over 1000 pieces of technology equipment in 10 stores. (credit card readers, point-of-sale registers, servers, monitors, controllers, and menu boards)
  • Responsible for maintaining and repairing technology equipment within each restaurant throughout franchise.
  • Reinstalling and/or updating operating systems in point-of-sale systems, Back-office servers, and POS servers.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various restaurants within franchise.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Resolved system, hardware and telephone issues, improving efficiency among all departments.
  • Configured hardware, devices and software to set up work stations for employees.
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Submitted service tickets for equipment maintenance requests.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Recorded and maintained relevant notes for each client and work order.
  • Collaborated with supervisors to escalate and address technical issues.
Rr Donnelley & Sons - General Manager
Brenham, TX, 03/2014 - 10/2018
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Orchestrated positive customer experiences by overseeing every area of restaurant operations.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Completed inventory purchases and oversaw shipment processing.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Coen Markets, Inc. - Shift Manager
Hopewell, PA, 02/2008 - 03/2014
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
Marcus Corporation - Crew Member
Chicago Heights, IL, 10/2006 - 02/2008
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Examined trays to check contents for required items and complete orders.
  • Delivered complete food orders, including condiments and extras to guests and confirmed customer satisfaction with completed order.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.

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Resume Overview

School Attended

  • Southwestern Community College
  • Otay Ranch High School

Job Titles Held:

  • Operations Technology Person
  • General Manager
  • Shift Manager
  • Crew Member


  • No Degree
  • High School Diploma

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