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Operations Superintendent Resume Example

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OPERATIONS SUPERINTENDENT
Summary

Versatile experienced employee trained in Management, Operations, Safety, Security, and Investigations who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of Computers, Personal Relationships, Services and an unsurpassed worth ethic.

Highlights
  • Strategic planning
  • Negotiations expert
  • Procedure development
  • Multi-site operations
  • Process improvement strategies
  • Relationship building
  • Systems implementation
  • Troubleshooting and problem solving
Accomplishments
  • Created critical KPIs to track and improve on-time delivery,
  • Customer issues and safety statistics.
  • Cut inventory by more than half and improved on-time delivery to 100% by finding accounting inconsistencies.
  • Cut company operating budget by $1000's through building personal relationships with labor and contractors.
Experience
Operations Superintendent
January 2013 to January 2015 Husky Terminal (WCTS) Ports America - Tacoma, WA
  • Managed ILWU labor, MEC, Security, Vendors, and Visitor's on the terminal.
  • Trained as an FSO and became assistant FSO at Husky.
  • Trained to use CTMS for vessel planning, loading and discharging.
  • Trained on TMS to view vessel and rail information.
  • Provided training to ILWU labor on loading/discharging the vessel, yard location, and rail input.
  • Used VOMS a tracking system on the vessel that tracted moves, and billing along with the labor billing program LMS.
  • Optimized the overall customer experience through building relationships with labor.
  • Identified inefficiencies and made recommendations for process improvements.
  • Developed and shared best practices across the company, including safety and security
  • Oversaw the development and launch of the Injury reduction program.
Care Provider
January 2007 to January 2014 Pierce County Long-Term care - Tacoma, WA
  • Optimized the overall customer experience through integrating the personal accountability process.
  • Mentored, coached and trained 3 care provider team members.
  • Identified inefficiencies and made recommendations for process improvements.
Day shift Lead
January 2009 to January 2012 American Corporate Security - Tacoma, WA
  • Mentored, coached and trained 5-7 team members on daily functions of operations at a Tacoma Port Terminal.
  • Identified inefficiencies and made recommendations for process improvements.
  • Office Management of payroll, audits, schedules, and data entry.
  • Optimized the overall customer experience through using personal effectiveness skills dealing with clients.
  • Recommendations and implemented processes for improvements.
Juvenile Rehabilitation Residential Counselor
January 2003 to January 2005 Green Hill School - Chehalis, WA
  • Provided Comprehensive case management.
  • Transition planning.
  • Counseling and Treatment services.
  • Mentored, coached and trained new team members.
  • Identified inefficiencies and made recommendations for process improvements.
Juvenile Residential Counselor Assistant
January 1995 to January 2003 Maple Lane School - Tacoma, WA
  • Safety and Security of the institution.
  • Containing physically out of control youth.
  • Assisting Case manager.
  • Provided supervision for group facilitated activities.
  • Earned a promotion to Juvenile Residential Counselor.
  • Optimized the overall customer experience through positive interaction.
  • Revamped the recreation program, resulting in a 85% improvement in istudent negative behavior.
  • Identified inefficiencies and made recommendations for process improvements.
Case Manager
January 1999 to January 2002 Behavioral Health Resources - Centralia, WA
  • Case management to individuals with mental disabilities.
  • Individual/ Group counseling.
  • Crisis intervention and referral.
  • Built and maintained effective accounts receivable and cash flow monitoring systems.
  • Identified inefficiencies and made recommendations for process improvements.
Court Officer Detention Specialist/ Court Officer
January 1998 to January 2000 Thurston County Detention - Tacoma, WA
  • Visitation monitor.
  • Identified inefficiencies and made recommendations for process improvements.
  • Monitored project schedules for multiple court due dates.
Teen Specialist
January 2009 to January 2011 Al Davis Boys & Girls Club - Tacoma, WA
  • Overseeing teen programs.
  • Developed and shared best practices across the company.
  • Grant writing which brought in computers, and cell phones.
  • Identified inefficiencies and made recommendations for process improvements.
Education
Diploma : 1991 Lincoln High School - Tacoma, WA
  • Member of the Athletic program.
  • Strategic Leadership course
  • Member of the DARE Club
Bachelor of Arts : Criminal Justice, 2010 Saint Martin's University - Lacey, WA
  • Criminal Justice
  • Coursework in Business Communications and Management Information Systems
  • Strategic Leadership course
  • Safety and Security Operations Management seminar
  • Managerial Statistics and Management Communication coursework
  • Operations and Quality Management coursework
Master of Arts : Forensic Psychology, 2012 Argosy University Online
  • Forensic Psychology
  • Managerial Statistics and Management Communication coursework
  • Operations and Quality Management coursework
Interests
  • Volunteered on the Pierce County Diversion Board, worked with the elderly.
  • My true passion is to be able to unite communities in helping each other, and educate people about what being a productive member of society does for all involved.
Additional Information
  • Started a motorcycle club called Moorish Nations.
  • We do rides when kids are heading to school and getting out of school to create an extra layer of safety for our children.
  • We do lawns for donations in our community.
  • This club came about because I love riding motorcycles and losing my mom in 2014.
  • I choose the name Moorish Nation do to the 800 years the Moors ran Spain and all religion, people, cultures lived in harmony.
Skills
  • Billing
  • Case management
  • Counseling
  • Crisis intervention
  • Data entry
  • Office Management
  • Payroll
  • Safety
  • Supervision
  • Labor Relations
  • Operations
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Resume Overview

Companies Worked For:

  • Husky Terminal (WCTS) Ports America
  • Pierce County Long-Term care
  • American Corporate Security
  • Green Hill School
  • Maple Lane School
  • Behavioral Health Resources
  • Thurston County Detention
  • Al Davis Boys & Girls Club

School Attended

  • Lincoln High School
  • Saint Martin's University
  • Argosy University

Job Titles Held:

  • Operations Superintendent
  • Care Provider
  • Day shift Lead
  • Juvenile Rehabilitation Residential Counselor
  • Juvenile Residential Counselor Assistant
  • Case Manager
  • Court Officer Detention Specialist/ Court Officer
  • Teen Specialist

Degrees

  • Diploma : 1991
    Bachelor of Arts : Criminal Justice , 2010
    Master of Arts : Forensic Psychology , 2012

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