Assisted program managers with defining scope, creating timelines and milestones for multiple project releases. Analyzed, reviewed and documented project requirements through the lifecycle for multiple projects increasing productivity and efficiency. Resolved complex problems based on federal, bank and mortgage policies, procedures and guidelines.
Responsible for analyzing residential loan mortgage files; evaluating borrower's financials; manually calculating rate of pay; reviewing bank statements; tax returns and making decision to approve or decline files for MHA, FHA, Fannie Mae and non-GSE investors guidelines while keeping in compliance with all company policy and procedures. Thoroughly examined loan documentation for accuracy and completeness while working with process support to secure all required documentation.
Proactively solicited refinancing residential mortgages and sold Bank of America mortgage products to meet established loan quality and production. Conducted interviews over the phone with prospective borrowers in order to analyze financial and credit data; determine customer financing objectives; advised customers of product/pricing; policies and guidelines.
Successfully prospected and qualified customers through cold-calling and sales presentations, within an assigned territory. Managed new business development, sales and strategic planning, to maximize growth and profitability. Established growth plans for individual accounts, managed account calls, presentations, negotiations and collections.
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