operations officer resume example with 3 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Customer Service Management
Experience
08/2022 to CurrentOperations OfficerAllied Universal Security | Scottsdale, AZ,
Attended training sessions and meetings to learn new information and develop personal skills.
Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
Updated documentation and reports for business records.
Supported day-to-day administrative operation, processing financial documents and receiving calls.
Typed, edited and proofread documents and correspondence.
Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.
Addressed problems quickly and reported clear information while working under minimal supervision.
Guarded restricted areas to prevent unauthorized entry.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Monitored premises and recorded activity in daily officer reports.
Verified photo IDs and tickets to allow guests passage.
Completed incident reports to record security or loss prevention incidents.
Reported safety hazards for remediation response.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Provided friendly and professional assistance to employees, visitors and customers.
Maintained high levels of alertness throughout shifts.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Identified suspicious activity to determine appropriate response.
Monitored security cameras to identify and respond to suspicious activity.
08/2021 to 11/2021PoucherBoys Town | Port Saint Lucie, FL,
Prepared and completed warehouse orders for delivery or pickup according to schedule.
Used pallet jacks to move items to and from warehouse locations.
Staged and sorted multiple types of products for loading.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Examined packages and goods for damage and notified vendors of replacement needs.
Received deliveries, scanned packages and updated orders in internal database.
Recognized defective material and reported issues to management.
Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
Established and maintained good relations with customers, vendors and transport companies.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Packed boxes and stock using organizational guidelines.
Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
08/2019 to 06/2021Youth CounselorFamily Resources | City, STATE,
Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
Supervised youth group members to maintain organized and safe environment.
Monitored and cared for youth in carefully controlled environment to promote safety.
Assisted youth with practicing coping skills to achieve completion of treatment goals.
Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
Communicated with challenged and troubled children in effort to exact positive impact and influence.
Collaborated with counselors and parents to report youth behavior and progress.
Documented actions and incidents associated with youth program participants.
Utilized de-escalation techniques aligned with trauma-informed care model, driving intervention strategy.
Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
Transported and supervised youth to facilitate off-site appointments and recreational activities.
Counseled individual youth and small groups on presenting needs and concerns.
Improved children's behavior through coping skills and other therapeutic interventions.
Developed case records, reports and other required documents to maintain youth's permanent record.
Advised children and helped to foster improved levels of self confidence.
Planned guidance and counseling programs to meet identified priorities and program objectives.
Applied proper methods and procedures to physically restrain juveniles.
Responded to crisis situations when severe mental health and behavioral issues arose.
Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
Encouraged development of relevant skills to help overcome specific concerns.
Collaborated to set goals and outline steps to achieve objectives.
Referred individuals to outside resources and services for additional support.
Met with clients to understand individual needs and develop personalized counseling plans.
Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
Counseled clients physical, mental factors impacting personal success.
Coordinated resources to support clients and help each achieve targets.
Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
Education and Training
Expected in 05/2015 to to High School Diploma | Pleasant Valley High School, Bettendorf, IAGPA:
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