Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Driven Transportation Manager boasting 21-year history managing timely transit of commercial and industrial goods. Well-versed in scheduling, dispatching and routing to mitigate delays and protect drivers and clients. In-depth knowledge of transport rules and regulations.

  • Transportation/Logistics Management
  • Process Improvement
  • Information Technology
  • Policy/Procedure Development
  • Linehaul Structuring
  • Cost Reduction
  • Interviewing/Hiring
  • Leadership
  • Project Management
  • 5S
  • Lean
  • Teamwork
  • Self-motivation/Adaptability
  • Microsoft Suites
  • Communication
  • Time Management
  • Conflict Resolution
  • Accounting, Meetings
  • Streamline, Order management
  • Business systems, Organizational
  • Computer use, Policies
  • Conflict Resolution, Procedure Development
  • Contracts, Process Improvement
  • Cost Reduction, Processes
  • Customer service, Project Management
  • Delivery, Quality
  • Designing, Quality improvement
  • Drivers, Receiving
  • Driving, Reporting
  • Financial, Research
  • Hiring, Routing
  • Hub, Safety
  • Human resources, Sales
  • Information systems, Scanners
  • Information Technology, Shipping
  • Leadership, Teamwork
  • Letters, Time Management
  • Logistics, Employee training
  • Managing, Transportation
  • Materials, Workflow
Work History
Operations Management Linehaul Coordinator, 09/2019 - Current
R+L Carriers City, STATE,
  • Manage line hauls for multiple terminals throughout a region.
  • Work with terminals to manage and move freight according to schedule to achieve on-time delivery for the customer.
  • Bill intermodal shipments.
  • Dispatch drivers.
  • Customer service calls/check calls with carriers.
  • Negotiate transportation rates or services.
  • Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
  • Recommend optimal transportation modes, routing, equipment, or frequency.
  • Participate in carrier management processes, such as selection, qualification, or performance evaluation.
  • Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.
  • Developing geographical specific plans to ensure service standards are achieved in the most economical means possible.
  • Reduce partial and empty dispatches by managing freight flow and resources.
  • Direct the use of Purchased Transportation and Intermodal.
Corporate Logistics Coordinator, 06/2018 - 09/2019
US-Cargo City, STATE,
  • Daily design of the Linehaul structure for US Cargo.
  • Part of the onboarding new customer’s team for US Cargo.
  • Setup and run conference calls both internal and external with customers.
  • Coordinate between customers and internal teams on customer needs.
  • Perform research, study trends, and give feedback to customers and internal teams.
  • Local-level route design and implementation for final mile delivery.
  • Daily communication with all terminals and management teams for US Cargo.
  • Work closely with IT on issues or new setups.
  • Project work performed:.
  • Implementation of new TMS software.
  • Worked on the design/testing team for Android app.
  • Put into place a new Project Management software.
  • Supervise the work of logistics specialists, planners, or schedulers.
  • Negotiate transportation rates or services.
  • Recommend optimal transportation modes, routing, equipment, or frequency.
  • Plan or implement improvements to internal or external logistics systems or processes.
  • Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
  • Create policies or procedures for logistics activities.
  • Plan or implement material flow management systems to meet production requirements.
  • Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.
  • Implement specific customer requirements, such as internal reporting or customized transportation metrics.
  • As Corporate Logistics Coordinator for US Cargo, I have been part of many projects and new customer rollouts.
  • Continuously work to streamline inefficiencies within all departments and our linehaul structure.
  • Travel to all the different terminals and customer sites for a multitude of reasons.
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
Terminal Manger, 11/2014 - 06/2018
US-Cargo City, STATE,
  • Manage 3 direct reports, 30 indirect reports, and 4 independent contractors.
  • Design and manage all line hauls for US-Cargo.
  • Planning and managing outbound volume for nightly hub operations.
  • Planning and managing all inbound receiving/ 3PL volumes for the US-Cargo Columbus terminal.
  • Managing all day to day operations of the Columbus terminal.
  • Managed hiring for the Columbus terminal.
  • Manage P&L for the Columbus terminal.
  • Helped identify many gaps in processes, improved workflow, and inefficiencies.
  • Designed a new route structure for the local Columbus routes.
  • Involved in several process improvement teams.
  • Part of the onboard process of several new customers.
  • Review reports submitted by staff members to recommend approval or to suggest changes.
  • Plan, organize or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
  • Direct and coordinate, through subordinates, activities of operations department to obtain use of equipment, facilities, and human resources.
  • Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.
  • Implement schedule and policy changes.
  • While Terminal Manager for US Cargo, we implemented many changes to the operation of the terminal, especially in regards to how its nightly hub operation ran.
  • Using a team of people we changed how the nightly hub operations were designed and run that cut anywhere from one to two hours a night in time and about which equated out to about $118,000 a year in savings.
Transportation Lead/Dispatcher, 08/2000 - 11/2014
OfficeMax City, STATE,
  • Designing and Planning of 20 private fleet routes.
  • Covering all routes as needed.
  • Aiding in the start-up of all new customer delivery service.
  • Logging all TABS, SPINS, and GEMBA documents.
  • Lean compliance.
  • Lead pre-shift meetings.
  • While at OfficeMax I worked on several projects such as onboarding new customers, traveling, and training at other facilities.
  • Helped roll out the implementation of new scanners and POD program for the Columbus location along with several other locations across the US.
  • Safety Committee member, with a 10-year safe driving record.
  • I received several positive letters from customers in regards to the work that I performed.
HS Diploma: , Expected in
St. Vincent-St. Mary HS - Akron, OH
: , Expected in 1999
- ,
Additional Information
  • Awards , 10 years of safe driving award Several Customer Services awards The employee of the Month awards

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School Attended

  • St. Vincent-St. Mary HS

Job Titles Held:

  • Operations Management Linehaul Coordinator
  • Corporate Logistics Coordinator
  • Terminal Manger
  • Transportation Lead/Dispatcher


  • HS Diploma

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