operations director resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Advanced Operations Manager offering over 20 years of experience and proven success in manufacturing and production, healthcare, non-profit in quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.

  • Business Leadership
  • Program Optimization
  • Cost Reduction
  • Customer Service Management
  • Decision Making
  • Problem Anticipation and Resolution
  • Customer Relations
  • Day-To-Day Operations
  • Process Improvements
  • Manufacturing
  • Processes And Procedures
  • Operations Oversight
Work History
Operations Director, 03/2017 to Current
Baptist Health CarePensacola, FL,
  • Reviewed financial and operational reports on regular basis to make effective decisions in regards to Account Management, Customer Success and production efficiencies.
  • Improved company revenue by collaborating with marketing, sales and service departments.
  • Lead, nurtured and directed Account Management, pre-press and logistics teams - total team of 11 - for success in their positions.
  • Recruited and hired top talent by selecting qualified individuals to maximize profitability.
  • Established quality customer relationships through consistent delivery on commitments.
  • Worked with clients to guarantee satisfactory product specifications prior to production.
  • Added critical technology to eliminate production and order entry bottlenecks.
  • Lead corporation renaming and re-branding including all new website. Working with SEO, keywords, Google Ad campaigns and social media advertising for lead generation. Foster inbound web and phone leads by vetting, nurturing through RFQ process through ultimate order process. Revenue has grown 30% since re-brand.
  • Created Customer Experience process to provide realistic expectations through customer journey.
  • Strengthened product branding initiatives by coordinating digital marketing strategies to optimize outreach.
  • Collaborated with executives to develop and execute strategic business plans
  • Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
  • Participated in ISO 9001:2015 certification through up to date policies, processes, job descriptions, and throughputs.
  • Well versed in the EOS process.
Regional Human Resources Director, 07/2015 to 03/2017
Tutera Senior LivingOverland Park, KS,
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
  • As part of corporate HR team, offered HR support and consultation to 18 long term care, rehabilitation and LTACH facilities across Ohio, Pennsylvania, and Missouri encompassing approximately 1800 employees.
  • Participated in union contract negotiations to establish new 2 year contract with professional nursing staff.
  • Oversee management of labor relations within region, advising human resources staff, ensuring compliance with contract.
  • Implemented company wide new staff scheduling program with all facility management including new master scheduling policy and procedures, audit follow ups for accountability, and continued support.
  • Assisted 170+ employees involved in facility closure by working with state and local entities to find them placement with other companies or educational opportunities.
  • Selected medical, dental, short and long-term disability, life insurance and workers compensation programs for employees.
  • Provided guidance and consultation to Administrators to identify strategies to meet short and long-term business needs.
  • Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
  • Designed employee engagement strategies to improve morale, retain talent and maintain business continuity.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Coordinated ongoing technical training and personal development classes for staff members, including STNA training.
Corporate Human Resources Director, 03/2013 to 05/2015
Unitedhealth Group Inc.Boise, ID,
  • Developed comprehensive interviewing guides to improve candidate quality by evaluating both analytical and interpersonal attributes.
  • Sole HR position for 11 facilities and 850+ employees throughout Central and East-Central Ohio region. Travel to facilities forming relationships and consulting with facility administrators regarding their HR needs.
  • Full life cycle recruiting for corporate personnel positions. Utilizing job fairs, social media, networking, print and radio media, and on line methods.
  • Strategic corporate position utilizing and developing policies and procedures for both corporate and facility operations to ensure success.
  • Employee relations to include EEOC complaints; restructuring; employee engagement.
  • Advise CEO on compensation and benefits through wage analysis and investigation; ACA knowledge of compliance and reporting.
  • Responsible for success of facility Administrators via tracking census, staffing, turnover, and state survey results.
  • Delivery of training and in-service sessions; created STNA training program
Business Manager, 09/2005 to 03/2013
St. Francis De Sales Church & SchoolCity, STATE,
  • Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
  • Fulfilled all roles in HR management.
  • Lead team of office and maintenance staff; including hiring/terminations and training; annual reviews; developed employee appraisal system, personnel policies/employee handbook, office procedures and job descriptions for every parish position;
  • Lead participant in teacher union contract negotiations.
  • Coordinated reorganization of staff due to shifting requirements and budget cuts; employee relations – EEOC, BWC claims; Diocesan trainer for safe environment program (child abuse)
  • Responsible for all day-to-day functions of school, parish, ministry relationships, coordinating special projects, and facilities construction and improvements. Parish included 4000 parishioners and over 60 employees.
  • Coordinated $250,000 renovation project of church sanctuary; project management by soliciting RFQ from vendors, weekly vendor/contractor meetings, coordinating Masses in other location of church property, ultimately ensuring all details and work was completed with quality and timeliness.
  • Establish and maintain annual budget for parish; read and interpret financial reports; responsible for reducing spending by 28% in first year. Reduced insurance premium by 25% by instituting building inspections and correcting issues as they are found.
  • Deliver parish presentations for development/ stewardship and capital campaigns; organized parish events; coordinated annual appeals; connect with parishioners via social media; market church and school via social media.
  • Grant research and writer
Bachelor of Science: Business Administration, Expected in to Mount Vernon Nazarene University - Mount Vernon, OH
  • Human Resources Management, SHRM / Ohio State University Certificate Program, 2000


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Resume Overview

School Attended

  • Mount Vernon Nazarene University

Job Titles Held:

  • Operations Director
  • Regional Human Resources Director
  • Corporate Human Resources Director
  • Business Manager


  • Bachelor of Science

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