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operations director resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Program Operations Director proficient in managing treatment facility operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Excels in high stress environments.

Skills
  • Microsoft Suite including Word, Excel, Publisher, SQL and Outlook
  • Policy Development and Enforcement
  • Problem Anticipation and Resolution
  • Client Education and Advocacy
  • Case Management
  • Treatment Planning
  • Crisis Communications and Intervention
  • Relationship Development
Work History
03/2022 to Current Operations Director Bluecross Blueshield Of South Carolina | Oklahoma, PA,
  • Responsible for smooth and efficient day-to-day operation of all Mpower facilities.
  • Manage/oversee all initiatives and aspects of company operations.
  • Recruit, lead and evaluate all management and support staff.
  • Address clinic issues and assist in treatment interventions and crisis situations.
  • Serve as liaison for staff and clients.
  • Ensure quality client care; conducts treatment plan reviews with clinical team
  • Development and implementation of policies & procedures in compliance with legal guidelines and standards.
  • Responsible for execution/completion of staff training and development requirements
  • Maintain all contract, inspection and licensing compliance
  • Ensure that treatment programming is consistent with overall objectives and with licensure standards
  • Budget development and management
  • Conduct staff reviews
  • Ensure all required EMR documentation is completed by staff in timely manner, ready for provider sign-off
  • Ad hoc job duties
08/2021 to 03/2022 Behavioral Health Technician/House Manager Emprise Bank | Andover, KS,
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Performed client intake procedures according to internal standards for new admissions.
  • Facilitated on-site activities, support groups and outings for clients.
  • Charted on each patient daily.
  • Counseled and mentored clients on substance use and life choices.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Direct supervisor to BHT staff.
  • Created weekly staff schedule.
  • Maintained budget for house/client supplies, outings and overhead.
  • Facilitated staff training, meetings and client/house meetings.
  • Completed weekly and monthly financial and client reports
04/2019 to 01/2021 Direct Care Provider/Behavioral Health Technician Red Mountain Recovery Services | City, STATE,
  • Performed client intake procedures according to internal standards for new admissions.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Facilitated on-site activities, support groups and outings for clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Searched resident belongings prior to and during stays.
  • Counseled and mentored clients on substance use and life choices.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Assisted patients with self-administered medications
  • Evaluated client progress toward established annual and quarterly goals
  • Developed rapport to create safe and trusting environment for care
07/2010 to 02/2019 Data Analyst Verra Mobility | City, STATE,
  • Established and maintained relationships with integrated municipalities
  • Maintained client relationships by reporting areas of concern, changes in authority rules and recommended process improvements
  • Data extraction and report generation
  • Researched, analyzed and processed large volume data files Violation Support Specialist-Fleet Services
  • Researched, analyzed and resolved escalated customer service and client inquiries
  • Researched and provided resolution for BBB and AG complaints
  • Adhered to business and issued authority rules to ensure violations were processed accordingly
  • Assisted with all new client onboarding, including dispute process flow, system training and implementation Quality Assurance-Fleet Services
  • Measured employee performance via recorded monitoring and case audits
  • Monitored calls and emails to assess employee demeanor, technical accuracy, performance and conformity to company policies and procedures
  • Assisted with development of call center training and QA process
  • Worked on variety of assigned special projects
Education
Expected in to to Associate of Applied Science | Business Administration Maricopa Community Colleges - Mesa Community College, Mesa, AZ, GPA:
Additional Information

BLS CPR/First Aid/ AED Certified

Level One Fingerprint Clearance Card

Nonviolent Crisis Intervention

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Resume Overview

School Attended

  • Maricopa Community Colleges - Mesa Community College

Job Titles Held:

  • Operations Director
  • Behavioral Health Technician/House Manager
  • Direct Care Provider/Behavioral Health Technician
  • Data Analyst

Degrees

  • Associate of Applied Science

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