operations director resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Dynamic administrative professional and leader with 14+ years of experience playing a key role in the attainment of daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen to ensure error-free environments. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as the implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support, and organizational skills.

Achievements include reducing costs, streamlining operations and generating new revenue streams to maximize company profits in a retail environment. Adept at making forward-thinking decisions based on real-time operational data. Dependable Operations Director bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills. Knowledgeable Project Director, able to manage simultaneous projects in an efficient and accurate manner. Bringing a 14-year record of success in bringing in projects on time. Pursuing new professional challenges with room for advancement.

  • Tactical planning
  • Coordinating schedules
  • Deadline-oriented
  • Staff training/development
  • Customer service-oriented
  • Project development and management
  • Operations management
  • Small business operations
  • Sales inventory operations planning (SIOP)
  • Shipping and receiving operations
  • Photography industry operations
  • Bilingual- English/Spanish
Work History
10/2009 to Current
Operations Director Avalon Bay Providence, RI,
  • Improved company revenue by collaborating with marketing, sales and service departments
  • Established and maintained procedures and policies
  • Assisted with the creation of digital marketing strategy and advertising initiatives that were used to promote our services and facility to the public
  • Delivered customized and effective solutions to clients that met unique demands
  • Spearheaded cross-functional initiative to achieve meeting project deadlines
  • Trained, coached and mentored staff to ensure smooth adoption of new POS Systems
  • Developed and rolled out new policies
  • Set project timelines and kept teams on task to complete milestones according to schedule
  • Monitored the photofinishing market to capitalize on the latest trends
  • Maintained project quality with a hands-on management style
  • Ensured that each guest's experience was positive, memorable and consistent
  • Maintained comprehensive knowledge of photo printing methods to better serve customers and meet demanding sales objectives
  • Delegated assignments based on site plans, project needs and knowledge of individual team members
10/2004 to Current
Visual Merchandising Manager Best Buy Denver, CO,
  • Spearheaded visual merchandising for camera accessories by creating strategic presentation plans
  • Helped stores adapt spaces to accommodate merchandise, including spatial constraints and inventory storage availability
  • Oversaw visual merchandising for new store openings and store collateral change-outs
  • Communicated visual merchandising information and standards via in-store training and regular meetings
  • Worked with managers and advertising directors to optimize promotions
  • Managed aesthetically pleasing displays to showcase company products and increase sales
  • Enhanced overall store appearance by applying careful consideration to product and display locations
  • Updated pricing and signage to complete product displays and educate customers
  • Inspected merchandise for quality and arranged proper display location on Showroom and sales floor
  • Promoted seasonal products and trends to ensure efficient movement of stock
  • Supervised team of up to 15 sales team members and monitored adherence to company standards
  • Wrote merchandising guidelines for new product launch kits to keep all teams on the same page and effective
03/2013 to 03/2019
Office Administrator Kane Logistics Hanover, PA,
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Provided logistical support for programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance
  • Tracked office supplies and restocked low items to keep team members on-task and productive
  • Assisted in training temporary employees for special projects, ensuring readiness, service quality and efficiency
  • Played a key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Aligned office departments and increased inter-department communication and data sharing by implementing new workflows
Expected in 1999 to to
High School Diploma:
R. L. Paschal High School - Fort Worth, TX,

Elected to Photography Editor for Year Book Staff in 1997-1999

Expected in to to
: Business Administration and Management
Tarrant County College District - Fort Worth, TX

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Resume Overview

School Attended

  • R. L. Paschal High School
  • Tarrant County College District

Job Titles Held:

  • Operations Director
  • Visual Merchandising Manager
  • Office Administrator


  • High School Diploma

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