operations director resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
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  • Date of Birth:
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Competent, results-driven, University-experienced administrator capable of directing and enhancing diverse areas of business operations with extensive experience in strategic planning. Highly organized, detail oriented leader, always striving toward long-term, big picture goals. Bringing years of relevant experience, strong communication skills, analytical thinking, and a commitment to listening to thrive in demanding environments.

  • Extensive administrative experience at the University of Michigan especially in the areas of finance, HR, and IT security.
  • Decades of individual staff and team management including progressively complex cross-functional strategic team management.
  • Years of experience planning and leading complex organizational change including IT, high-value product lines, and organizational structure projects.
  • Extensive leadership experience in strategic planning and visioning including development and oversight of unit's overall process.
  • Substantial experience responsibly planning and overseeing unit's $6.7M budget.
  • Considerable experience creating institute-wide staff development plans, training, and progress measures including promotional paths.
  • Experience in facility management including budgeting and planning for small and large-scale improvements including COVID-19 safety planning.
  • Extensive project management and agile project management experience including multi-year, multidisciplinary, complex projects.
  • Strong written and verbal communication skills.
  • Proven ability and passion for turning long-range vision into actionable, measurable initiatives.
  • Enthusiastic life-long learner dedicated to gaining skills and knowledge needed to achieve organization's goals.
  • Proven ability to understand and successfully resolve complex issues involving competing goals and priorities through shared vision and collaboration.
  • Decades of experience updating and improving processes to ensure optimal efficiency and meet unit's goals.
Operations Director, 11/2014 - Current
Avalon Bay Roseland, NJ,

Responsibility for the daily operations of the Institute of Continuing Legal Education unit. Includes oversight for IT, finance, internal controls, strategic planning implementation, facilities, web-based product development, sales, marketing, and design. Includes supervision of the nineteen member operations team. Serves as unit liaison for financial operations, human resources, and IT security. Acts as an authorized signer for the unit. Internally consults on HR issues including administrative policies and staff training.

Assistant Director, 11/2010 - 11/2014
Department Of The Treasury Cheektowaga, NY,

Oversee operation of ICLE's brand, communications, marketing, web design, and customer experience departments. Develops and implements short and long-range strategic initiatives. Leads Institute-wide strategic teams. Prepares fiscal year budget for designated areas. Monitors financial results and provides variance reports. Includes supervision of marketing, design, customer experience, and web development IT staff.

Marketing and Sales Manager, 06/2003 - 11/2014
Amentum Fort Benning, GA,

Managed marketing, sales, and customer experience department including administrative supervision of 6 staff members. Responsible for planning, budgeting, and implementation of annual marketing and sales plans. Planning and oversight of department budget. Lead strategic objectives.

Marketing Manager, 02/2000 - 05/2003
American Heart Association Ocala, FL,

Responsible for marketing and advertising related to fundraising efforts. Included graphic design, writing, event planning, and volunteer management. Created and managed event specific budgets. Also served in public relations capacity including writing press releases and other media materials and serving as agency press spokesperson.

Education and Training
Bachelor of Arts: General Studies, Expected in 06/1997
University of Michigan - Ann Arbor, Michigan,
Status -

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Resume Overview

School Attended

  • University of Michigan

Job Titles Held:

  • Operations Director
  • Assistant Director
  • Marketing and Sales Manager
  • Marketing Manager


  • Bachelor of Arts

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