operations director resume example with 14 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Successful Operations Director successful at creating and updating policies, developing strategic plans and leading daily business activities. Proven skills in business development, resource utilization and project management. Ready to bring excellent communication, leadership and planning abilities developed over 20+ years of experience to a challenging new role.

  • Operations Oversight
  • Leadership Training
  • Staff Scheduling
  • Staff Development
  • Management Team Building
  • Performance Evaluation and Monitoring
  • Department Oversight
  • Process Improvements
  • Hiring and Onboarding
  • Goal Setting
  • Decision Making
  • Employee Motivation
  • Sales Tracking
  • Team Leadership
  • Problem Anticipation and Resolution
  • Assignment Delegation
  • Administrative Management
  • Policy Development and Enforcement
  • Training Management
  • Continuous Improvement
04/2021 to Current Operations Director Bluecross Blueshield Of South Carolina | Rhode Island, TX,
  • Responsible for the overall management of my team and business area. I understand my specific area of overnight underwriting and guidelines that must be followed while leading this team.
  • I am aware of the additional training that is needed for my leaders as well as my team members. I work closely with my team leaders and team members to resolve issues, develop ongoing training, and provide coaching.
  • I work closely with my Divisional Vice President and I am responsible for process improvements and preparing for future business needs. I also work closely with our banking teams to make sure we are working towards the same goals for our clients.
  • Communicating and embodying our work culture, vision, and overall direction to my team; Leading, guiding, and evaluating the work of my direct reports.
  • Working with senior leadership to implement a strategic plan for my team.
  • Effectively communicating expectations to all team members
  • Monitoring key gauges for my business area; identifying innovative solutions to processes and business challenges.
  • Analyzing layers of risk, compensating factors, and the overall quality of loans when making decision; professional development: maintaining leadership training, updates on industry trends, and enhancing subject matter expertise, while mentoring others.
  • Professional development: maintaining leadership training, updates on industry trends, and enhancing subject matter expertise, while mentoring others.
06/2019 to 04/2021 Team Leader Borgwarner Inc. | Noblesville, IN,
  • Managed and lead a team on a day to day basis. While monitoring production
  • Provided coaching and identified process enhancements.
  • Pulled and created reports necessary to carry out the functions of the team and for senior leadership, as requested, to track strategic goal accomplishment.
  • Communicated and embodied the culture and mission of the company; Leading/mentoring the team on performance, production and day to day task.
  • Effectively communicated expectations to all team members
  • Monitored key gauges for the business area( overtime, efficiency, turn times, survey results)
  • Analyzed layers of risk, compensating factors and the overall quality of loans when making decisions.
11/2011 to 06/2019 Underwriter Myron Steves | Tampa, FL,
  • As an Underwriter it was my job to review loans and mortgage applications upon receipt and make credit decisions on each loan I reviewed.
  • I was at times a problem solver. I used tact, ethics, and grace to dig deep to find answers for both internal and external clients.
  • Reviewed all application documents and credit reports; identifying potential fraud and occupancy red flags
  • Verified the clients identity and ordered verification documents from third-party sources
  • Updated client and lien information in AMP
  • Provided support to the underwriting teams
09/2008 to 11/2011 Lending Clerk Michigan First Credit Union | City, STATE,
  • Prepared Home Equity closing documents for all member who were approved
  • Scheduled Home Equity closing for members using and efficient system that was inline with the members needs for disbursement.
  • Processed credit card payments using a dot metric system.
  • Maintained and processed all titles for mortgage and auto loans held by the credit union.
  • Observed deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Communicated with customers and employees to answer questions or explain information.
  • Filed correspondence and reports in accordance with corporate classification system.
Education and Training
Expected in 05/2012 to to Bachelor of Arts | Business Management Davenport University, Grand Rapids, MI GPA:
Activities and Honors
  • 2018 Rock Honors Award: Special Achievement Award Positive Influencer in and Underwriting Role

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Resume Overview

School Attended

  • Davenport University

Job Titles Held:

  • Operations Director
  • Team Leader
  • Underwriter
  • Lending Clerk


  • Bachelor of Arts

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