• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Operations Director
Please provide a type of job or location to search!
SEARCH

Operations Director Resume Example

Love this resume?Build Your Own Now
OPERATIONS DIRECTOR
Professional Summary

Accomplished management professional with 10 years of career progression in logistics and retail loss prevention. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams and individuals. Employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner positive experiences. Customer service orientated and focused on providing the best service possible.

Skills
  • Policies and Procedures Implementation
  • Cost Reduction Strategies
  • Relationship Development
  • Staff Management
  • Profit and Loss Management
  • Tech savvy
Work History
Operations Director07/2019 to Current
Booz Allen Hamilton Inc. – El Paso , TX
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 60 new employees.
  • Mentored new hires, resulting in stronger staff development and increased productivity. This resulted in achieving 58 weeks of Fantastic Plus+ standing with Amazon. Highest rating that can be achieved.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Modernized and improved operational procedures to increase efficiency and profitability while controlling costs such as labor and preventing waste.
  • Completed daily, weekly and monthly checklists on delivery equipment to maintain records of scheduled maintenance procedures.
  • Coordinated maintenance done on vehicles through proper channels and partnerships. Reducing idle time of vehicles and promoting safer working conditions for drivers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Managed day-to-day business operations, including accounting, finance, HR, coaching, business relationships, and any compliance related task.
Multi Unit Operations Director01/2016 to 07/2019
Macy's And Target – City , STATE
  • Checked prices and calculated totals for accurate invoice processing. when receiving shipment orders for food, produce and supplies. Making sure BOL matched with physical count of all stores.
  • Organized Sales and Spending financial statements and assessed cash activities to verify proper usage of organizational funds for the 3 pizzeria being overseen.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Increased revenue by 25% through quality control and customer satisfaction. Making sure every customer was satisfied created repeat business and loyal cliental.
  • Received and reviewed all customer complaints, requests and feedback to minimize poor customer experiences. Resolving all negative experiences; creating a better, positive experience for future interactions.
Multi Unit Loss Prevention and Safety Director05/2006 to 01/2016
Company Name – City, State
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures. Up to 500 employees.
  • Monitored paperwork procedures to prevent error-related losses. In 2014, recognized as the manager with most recovered assets in the nation. Recovering $2.3 million in errors in shipping paperwork, employee theft and credit/gift card fraud.
  • Partnered with District, Regional and Cooperate Loss Prevention managers to implement training strategies to reduce shortage company wide. Effectively going from 2.0% to 0.8% in 200 million dollar revenue location.
  • Wicklander-Zulwalski certified; over 500 interviews for internal theft that led to recovery of assets, admission of guilt and termination.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions for 500 or more employees.
  • Investigated practical and theoretical safety issues and identified effective resolutions for these problems.
Education
Associate of Arts: Supply Chain And Logistics Miami Dade College- City
Hobbies

Automobile restoration and racing

  • Restore specifically Nissan and Ford vehicles, specializing in Nissan SR20 Motors and Ford 4.6 Modular Motors.

Competitive PC Gaming

  • Competitive gaming since 2002.
  • Team play games such as Counter strike, League of legends, World of Warcraft , Magic: The Gathering.
Volunteer work

Pro -Play Games 2016 - Present

  • Volunteered during summertime to teach younger students from ages 4 to 17 years old on how to play collectable card games known as CCG. Anywhere from 20-40 students a summer.
  • Would teach games that included Magic The Gathering, Pokemon, Yugioh , Dragonball Z, Table top games and more.
  • Mission of Pro-Play games were to get younger audiences involved in a cognitive thinking workshops during summer vacation; To help develop better critical thinking skills that could be applied elsewhere.
  • During this process, we would help kids develop better reading and interpretation skills.
  • Students would learn the fundamentals of the card game as well as strategy. They would learn how to make faster, better decisions. They would learn to plan ahead and consider different possible outcomes based on gameplay.
  • Some students in this summer camp needed help with behavioral problems. Would give them an opportunity to focus their energy on developing a skill. It would teach them patience when dealing with difficult decisions.
  • End Result; Students academics and conduct dramatically improved the following school year.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good
Resume Strength
  • Word choice
  • Typos

Resume Overview

School Attended

  • Miami Dade College

Job Titles Held:

  • Operations Director
  • Multi Unit Operations Director
  • Multi Unit Loss Prevention and Safety Director

Degrees

  • Associate of Arts : Supply Chain And Logistics

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Senior-Director-of-Operations-resume-sample

Senior Director of Operations

Droplette

Boston , MA

Regional-Director-of-Clinical-Operations-resume-sample

Regional Director of Clinical Operations

Greystone Healthcare Management

Tampa , FL

Executive-Director-of-Operations-resume-sample

Executive Director of Operations

Walker

Overland Park , KS

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.