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Operations Director Resume Example

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OPERATIONS DIRECTOR
Professional Summary

Accomplished management professional with 10 years of career progression in logistics and retail loss prevention. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams and individuals. Employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner positive experiences. Customer service orientated and focused on providing the best service possible.

Skills
  • Policies and Procedures Implementation
  • Cost Reduction Strategies
  • Relationship Development
  • Staff Management
  • Profit and Loss Management
  • Tech savvy
Work History
Operations Director07/2019 to Current
Company Name – City, State
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 60 new employees.
  • Mentored new hires, resulting in stronger staff development and increased productivity. This resulted in achieving 58 weeks of Fantastic Plus+ standing with Amazon. Highest rating that can be achieved.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Modernized and improved operational procedures to increase efficiency and profitability while controlling costs such as labor and preventing waste.
  • Completed daily, weekly and monthly checklists on delivery equipment to maintain records of scheduled maintenance procedures.
  • Coordinated maintenance done on vehicles through proper channels and partnerships. Reducing idle time of vehicles and promoting safer working conditions for drivers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Managed day-to-day business operations, including accounting, finance, HR, coaching, business relationships, and any compliance related task.
Multi Unit Operations Director01/2016 to 07/2019
Company Name – City, State
  • Checked prices and calculated totals for accurate invoice processing. when receiving shipment orders for food, produce and supplies. Making sure BOL matched with physical count of all stores.
  • Organized Sales and Spending financial statements and assessed cash activities to verify proper usage of organizational funds for the 3 pizzeria being overseen.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Increased revenue by 25% through quality control and customer satisfaction. Making sure every customer was satisfied created repeat business and loyal cliental.
  • Received and reviewed all customer complaints, requests and feedback to minimize poor customer experiences. Resolving all negative experiences; creating a better, positive experience for future interactions.
Multi Unit Loss Prevention and Safety Director05/2006 to 01/2016
Company Name – City, State
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures. Up to 500 employees.
  • Monitored paperwork procedures to prevent error-related losses. In 2014, recognized as the manager with most recovered assets in the nation. Recovering $2.3 million in errors in shipping paperwork, employee theft and credit/gift card fraud.
  • Partnered with District, Regional and Cooperate Loss Prevention managers to implement training strategies to reduce shortage company wide. Effectively going from 2.0% to 0.8% in 200 million dollar revenue location.
  • Wicklander-Zulwalski certified; over 500 interviews for internal theft that led to recovery of assets, admission of guilt and termination.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions for 500 or more employees.
  • Investigated practical and theoretical safety issues and identified effective resolutions for these problems.
Education
Associate of Arts: Supply Chain And Logistics Miami Dade College- City
Hobbies

Automobile restoration and racing

  • Restore specifically Nissan and Ford vehicles, specializing in Nissan SR20 Motors and Ford 4.6 Modular Motors.

Competitive PC Gaming

  • Competitive gaming since 2002.
  • Team play games such as Counter strike, League of legends, World of Warcraft , Magic: The Gathering.
Volunteer work

Pro -Play Games 2016 - Present

  • Volunteered during summertime to teach younger students from ages 4 to 17 years old on how to play collectable card games known as CCG. Anywhere from 20-40 students a summer.
  • Would teach games that included Magic The Gathering, Pokemon, Yugioh , Dragonball Z, Table top games and more.
  • Mission of Pro-Play games were to get younger audiences involved in a cognitive thinking workshops during summer vacation; To help develop better critical thinking skills that could be applied elsewhere.
  • During this process, we would help kids develop better reading and interpretation skills.
  • Students would learn the fundamentals of the card game as well as strategy. They would learn how to make faster, better decisions. They would learn to plan ahead and consider different possible outcomes based on gameplay.
  • Some students in this summer camp needed help with behavioral problems. Would give them an opportunity to focus their energy on developing a skill. It would teach them patience when dealing with difficult decisions.
  • End Result; Students academics and conduct dramatically improved the following school year.
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Resume Overview

School Attended

  • Miami Dade College

Job Titles Held:

  • Operations Director
  • Multi Unit Operations Director
  • Multi Unit Loss Prevention and Safety Director

Degrees

  • Associate of Arts : Supply Chain And Logistics

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