Operations Coordinator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic individual experienced in Accounts Payable, Accounts Receivable, HR, Payroll, Customer Service, and Sales.

Excellent oral and written communication.

Goal and results oriented, specializing in quality, speed, and process optimization.

  • Accounts Payable/Accounts Receivable/Bookkeeping
  • HR, Recruiting, Onboarding, Health Insurance and FSA assisting, Termination, Sensitive Information Handling
  • Payroll and Timekeeping
  • Microsoft Office, Basic SQL Database Querying, Google Docs, Adobe Pro
  • Administrative support, Calendar Management
  • Sales, Marketing, Account Management
  • Conferences, Public Speaking
  • Instruction & Training Others
  • Professional telephone demeanor, Multi-line and Call Forwarding, Front Desk, Ordering Supplies
  • Recordkeeping and organization
  • Process improvement
  • Shipping, Receiving
  • Cash Handling
  • Documentation Editing, Verbal and written communication
  • Credit Card Processing
  • Multi-Inbox Management
Work History
11/2021 to Current Executive Assistant/Accounts Payable/HR Electrosonic, Inc. | Amsterdam, NH,
  • Responsible for paying monthly bills, invoices, reconciling multiple company credit cards, and reimbursing employees for expenses, check printing and auto-drafts
  • Received payments due and applied to accounts
  • Account management including transfers and General Ledger Balancing
  • Balanced bank statements and checkbooks
  • Completed bi-weekly payroll for company employees.
  • Responsible for Timekeeping, Vacation Requests, Absentee Reports, and Calendar Management
  • Recruiting, Onboarding, Orientation, Termination
  • I9's, W4's, Quarterly State and Federal Tax Reports
  • FSA Management
  • Meeting Scheduling, in person and WebEx
  • Telephone Etiquette, taking messages and forwarding phone calls
  • Front Desk, greeting and directing Customers
  • Cash Handling
  • Email Management, multi-user and multi-inbox
  • Loan documentation creation, processing, and closings
  • Customer Service, Over the phone payments and transfers
  • Shipping and Receiving
  • Ordering Supplies and Inventory Management
  • Office organization and professional upkeep
04/2021 to 11/2021 Operations Coordinator Firstsource Solutions | Reno, NV,
  • Analyzed and evaluated operational issues and determined cost-effective solutions.
  • Shipping and Receiving
  • Calendar Management
  • Telephone/Front Desk
  • Prepared detailed documents and reports in adherence administrative processes.
  • Edited professional documents in Microsoft, Basecamp, and other software programs to create Submittals, Punch Lists, Letters, Reports and other professional documents, assisting Engineers with documentation seen by clients.
  • Oversaw office inventory activities, including ordering supplies and organizing supply rooms.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
04/2015 to 03/2021 Customer Service and Consulting Cleveland-Cliffs Inc. | Rockport, IN,
  • Quickly and accurately answers customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
  • Reduces process inconsistencies and effectively trained team members on best practices and protocols.
  • Promotes available products and services to customers during service, account management and order calls.
  • Develops highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Efficiently performs software and hardware problem solving and maintenance.
  • Conducts excellent software testing, thoroughly documenting bugs and recommendations for creative improvements.
  • Handles high-volume paperwork and creates documentation for conferences and instruction manuals.
  • Trains at conferences in front of large crowds with excellent public speaking skills.
  • Coordinates with HR to schedule meetings and large conferences.
  • Trains in-office at customer sites.
  • Excellent “blind” over-the-phone problem solving with customers.
  • Highly motivated to learn all company products quickly, using them proficiently to maximize efficiency.
  • Utilizes querying of SQL databases for reporting, data information, and problem solving.
  • Customer Support, Shipping, and Bookkeeping.
11/2014 to 03/2015 Customer Service Representative National Hunting Directory | City, STATE,
  • Assisted customers quickly by answering questions, responding to inquiries, and handling telephone requests.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates in Microsoft Excel.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted available products and services to customers during service, account management and order calls.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
03/2014 to 11/2014 Administrative Assistant Company Name | City, State,
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Coordinated bookkeeping and payroll activities in Excel and Paycom.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Offered office-wide website software support and training, including troubleshooting issues and optimizing usage.
  • Generated reports and typed letters in Microsoft Word and Excel.
  • Performed research to collect and record Excel data.
Expected in 2012 GED | Red River Technology Center, Duncan, OK, GPA:
Expected in 2005 High School Diploma | Home School, Duncan, OK, GPA:

Lindsey Breeze

Insurance Agent (Former Co-worker at KellPro, Inc.)

(580) 656-0406

Jessica Graham

Operations Head/HR (Former Supervisor at SES)

(402) 980-1893

Lindsay Hayes

Owner of Viridian Coffee (Former Supervisor at KellPro, Inc.)

(580) 656-6057

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Resume Strength

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Resume Overview

School Attended
  • Red River Technology Center
  • Home School
Job Titles Held:
  • Executive Assistant/Accounts Payable/HR
  • Operations Coordinator
  • Customer Service and Consulting
  • Customer Service Representative
  • Administrative Assistant
  • GED
  • High School Diploma

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