Highly organized Operations Coordinator that is also able to do clerical duties along with Nurse Care Partner Duties. Driven to excellence, loves to learn new things and quickly, and also wants to be able to grow within the company. Looking to help others grow, learn and motivate other to excellence.
Skills
Excellent communication skills
Memorization and recall
Answering incoming calls
Works well under pressure
Punctual
Administrative assistance
HIPAA compliance
Documents filing
Time management
Payroll and budgeting
Education
South UniversityVirginia Beach, VAExpected in – –Pre-Req's for Nursing Program:Nursing - GPA:
Sentara College of Health SciencesChesapeake, VAExpected in – –Nurse Care Partner:Nurse Care Partner - GPA:
AFLACVirginia Beach, VAExpected in 2014 – –Insurance Agent:Life Insurance - GPA:
Tidewater Community CollegeVirginia Beach, VA, Expected in – –Pre- Req's for Nursing:Nursing - GPA:
Old Dominion UniversityNorfolk, VAExpected in – –BA :Psychology, Sociology, Criminal Justice - GPA:
Tidewater Community CollegeVirginia Beach, VA, Expected in 2011 – –American Sign Language Certified:American Sign Language - GPA:
Certifications
BLS
ALS
Work History
Envision Healthcare - Operations Coordinator Mansfield, TX, 01/2018 - Current
Worked with vendors to make purchases and reconcile invoices.
Ensured compliance with all company standards and procedures.
Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
Ordered and distributed office supplies while adhering to a fixed office budget.
Operated office photocopiers, maintained the office bulletin board and assisted staff with clerical or procedural requirements.
Kept reception area clean and neat to give visitors a positive impression of the company.
Provided educational documents and pamphlets to patients.
Answered telephone inquiries from clients, vendors and the public.
Greeted customers and visitors in-person and via telephone calls.
Organized all new hire, security and temporary paperwork.
Drafted weekly time sheets and payroll for 40+ executives and employees.
Prepared meeting minutes and memorandums for organizational support.
Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel.
Oversaw inventory and office supply purchases.
Reviewed incoming correspondence and determined the action required and its priority.
Converted paper charts into digital files and uploaded them to EPIC system.
Located, checked in and pulled medical records for appointments and incomplete patient charts.
Provided clerical support to company employees, including copying, faxing and file management.
Coached new employees on administrative procedures, company policies and performance standards.
Placed orders for all office supplies.
Served as court liaison between the hospital, families, and patients.
Answered and quickly redirected up to 50+ calls per day.
Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
Verified insurance coverage to prepare for upcoming patient court hearings.
Scanned physical files into digital records.
Escorted visitors to specific offices or meeting rooms.
Darling Ingredients, Inc. - Nurse Care Partner Ellenwood, GA, 07/2017 - 01/2018
Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
Tested and recorded blood glucose levels.
Took direction from physicians, RN and LPNs.
Maintained a safe and clean environment up to infection control standards.
Maintained a clean, healthy and safe environment.
Moved transducer over specified area of body to produce images.
Assisted with patient transfer and ambulation.
Report significant information and changes in patient condition to nurse supervisor.
Performed routine housekeeping functions.
Attended required training, education and meetings.
Offered age-appropriate patient care before, during and after exams.
Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
Measured patient pulse oximetry.
Oriented and trained new staff on proper procedures and policies.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Collected, organized and restocked supplies in all units.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Assisted in cleansing enemas, catheterization and bladder irrigations.
Tailored care to meet the specific needs of each patient.
Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Provided a comforting and soothing environment.
Followed safe lifting techniques and individual resident lifting instructions.
Welcomed patients and inquired as to their wellbeing since their last treatment.
Responded appropriately to the physical, emotional and developmental needs of patients.
Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
Ambulated, turned and positioned patients.
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Monitored vital signs, such as blood pressure and pulse.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Charter Spectrum - General Manager Honolulu, HI, 04/2015 - 03/2016
Cultivated and strengthened lasting client relationships.
Negotiated and finalized contracts with new and existing customers.
Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
Incorporated suggested changes to layouts and promotions to drive sales.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Ensured that each guest's experience was positive, memorable and consistent.
Delivered customized and effective solutions to clients that met unique demands.
Hired and trained 10+staff.
Generated and developed leads to acquire new clients.
Oversaw the day-to-day processing of payroll for 10+ employees, including review of timesheets and computing pay in accordance with FLSA.
Managed payroll for an organization of 10+ personnel.
Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
Indexed, cataloged and stored physical records.
McKinley Farmers Insurance - Manager City, STATE, 03/2014 - 04/2015
Met with each associate to establish realistic sales goals for the month.
Immediately addressed issues with customers so that they could be successfully resolved.
Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Responded to all customer inquiries thoroughly and professionally.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Directed calls to appropriate individuals and departments.
Verified that all customers received receipts for their purchases.
Routinely answered customer questions regarding merchandise and pricing.
Politely assisted customers in person and via telephone.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Dedicated to continuously improving sales abilities and product knowledge.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
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