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Operations Coordinator Resume Example

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OPERATIONS COORDINATOR
Profile

Vigilant female professional prepared to take the next step within a new team, to help them thrive and establish or ensure a solid procedural business. Adept at reviewing, verifying and identifying fraud or errors through various transactions, I detect and prevent crimes or regulatory breach. I work well within a team or alone but always put my expertise forward and I use different sources for information, including AML and OFAC reports, other sources. I possess the skills necessary to advise a firm on best strategy towards growth. I work hard, smart and to find solutions and provide high deliverables.

Skills
  • Quality assurance and control
  • Conflict mediation
  • Administrative management abilities
  • Project scheduling
  • Employee database management
  • Corporate recruiting
  • Budgeting and cost control strategies
  • Inventory coordination
Experience
Operations Coordinator|Ker & Downey - Katy, TX|07/2017 - 02/2020
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Identified problems in operations process, applying effective solutions as per policies and Trade regulations.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Liaised between customers and management to ensure smooth operations delivery.
  • Developed relationships and partnerships with business leaders.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Liaised with senior management to introduce new processes and technologies.
  • Establish quotes for clients and ensure bills payments
Retail Relationship Banker|Woodforest National Bank - Katy, TX|12/2015 - 07/2017
  • Supported and managed promotional activities to increase bank exposure and reputation in local community.
  • Conducted outside calls, telemarketing and in-branch sales to increase revenue
  • Identified and resolved complex client service issues to deliver exceptional customer service.
  • Managed clients portfolios and identified opportunities to expand relationships through cross-selling.
  • Completed documentation for new accounts in alignment with bank policies and procedures.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verified amounts and integrity of every check or funds transfer.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Handled a portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
  • Reduced bank losses by setting successful risk management policies.
  • Devised targeted solutions for various customers, including deposit, lending and investment services.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Customized products and services to meet specific banking requirements.
Financial Crimes Specialist|Standard Chartered Bank S.A - Douala, Cameroon |12/2010 - 04/2015
  • Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
  • Maintained files, records, databases and prepared routine management reports.
  • Completed annual examination of credit union policies and procedures to check compliance with applicable laws and regulations.
  • Oversaw integration of required changes into bank operations, proactively identifying and correcting problems.
  • Produced in-depth reports outlining findings and recommendations for improvement.
  • Enhanced operations controls by conducting quarterly reviews of financial and performance data.
  • Designed and implemented training to improve compliance across board.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Investigated Suspicious Activity Reports (SAR), OFAC, Money Laundering, Transactions and Sanctions lists per week and ensure adequate steps taken.
  • Perform Customer Due Diligence and recommend risk level
  • Liaised with legal staff, Compliance and Business Crime's office and other federal law enforcement agencies to achieve favorable outcomes where necessary.
  • Conduct periodical review
Education and Training
London Metropolitan University|London, UK|10/2010LLB Law: Laws
  • Major in Business Crime, Trademarks, Criminal, Torts and Contract Laws.
Strayer University|Houston, Tx|12/2020Bachelor of Science: Business Administration & Finances
  • Major in Business ethics and Finance
Activities and Honors
  • Founder of Mirror Charity to assist orphans and homeless children across Cameroon and Africa.
  • Magna Cum Lade Distinction in 2020
Accomplishments
  • Proud to have coached and chaperone the current due diligence department of Standard Chartered Cameroon
  • CEO of Can-Do Talks ( Young women empowerment channel)
  • Customer Due Diligence Regional Head for CDD project in Africa through Standard Chartered Bank.
Additional Information

Fluent Proficiency in French & English

Intermediate Proficiency in Spanish

Proficient in MS Office, Oracle, RMWB, Creditmate, Tourplan,etc.

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Resume Overview

Companies Worked For:

  • Ker & Downey
  • Woodforest National Bank
  • Standard Chartered Bank S.A

School Attended

  • London Metropolitan University
  • Strayer University

Job Titles Held:

  • Operations Coordinator
  • Retail Relationship Banker
  • Financial Crimes Specialist

Degrees

  • LLB Law : Laws
    Bachelor of Science : Business Administration & Finances

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