Operations Coordinator Resume Example
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OPERATIONS COORDINATOR
Profile
Vigilant female professional prepared to take the next step within a new team, to help them thrive and establish or ensure a solid procedural business. Adept at reviewing, verifying and identifying fraud or errors through various transactions, I detect and prevent crimes or regulatory breach. I work well within a team or alone but always put my expertise forward and I use different sources for information, including AML and OFAC reports, other sources. I possess the skills necessary to advise a firm on best strategy towards growth. I work hard, smart and to find solutions and provide high deliverables.
Skills
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Experience
Operations Coordinator|Fooda - Alexandria , VA|07/2017 - 02/2020
- Assessed, optimized and elevated operations to target current and expected demands.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Identified problems in operations process, applying effective solutions as per policies and Trade regulations.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Liaised between customers and management to ensure smooth operations delivery.
- Developed relationships and partnerships with business leaders.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Liaised with senior management to introduce new processes and technologies.
- Establish quotes for clients and ensure bills payments
Retail Relationship Banker|Bmo - Plainfield , IN|12/2015 - 07/2017
- Supported and managed promotional activities to increase bank exposure and reputation in local community.
- Conducted outside calls, telemarketing and in-branch sales to increase revenue
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Managed clients portfolios and identified opportunities to expand relationships through cross-selling.
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Verified amounts and integrity of every check or funds transfer.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Handled a portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
- Reduced bank losses by setting successful risk management policies.
- Devised targeted solutions for various customers, including deposit, lending and investment services.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Customized products and services to meet specific banking requirements.
Financial Crimes Specialist|Sammons Financial - Wichita , KS|12/2010 - 04/2015
- Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
- Maintained files, records, databases and prepared routine management reports.
- Completed annual examination of credit union policies and procedures to check compliance with applicable laws and regulations.
- Oversaw integration of required changes into bank operations, proactively identifying and correcting problems.
- Produced in-depth reports outlining findings and recommendations for improvement.
- Enhanced operations controls by conducting quarterly reviews of financial and performance data.
- Designed and implemented training to improve compliance across board.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Investigated Suspicious Activity Reports (SAR), OFAC, Money Laundering, Transactions and Sanctions lists per week and ensure adequate steps taken.
- Perform Customer Due Diligence and recommend risk level
- Liaised with legal staff, Compliance and Business Crime's office and other federal law enforcement agencies to achieve favorable outcomes where necessary.
- Conduct periodical review
Education and Training
London Metropolitan University|City|10/2010LLB Law: Laws
- Major in Business Crime, Trademarks, Criminal, Torts and Contract Laws.
Strayer University|City|12/2020Bachelor of Science: Business Administration & Finances
- Major in Business ethics and Finance
Activities and Honors
- Founder of Mirror Charity to assist orphans and homeless children across Cameroon and Africa.
- Magna Cum Lade Distinction in 2020
Accomplishments
- Proud to have coached and chaperone the current due diligence department of Standard Chartered Cameroon
- CEO of Can-Do Talks ( Young women empowerment channel)
- Customer Due Diligence Regional Head for CDD project in Africa through Standard Chartered Bank.
Additional Information
Fluent Proficiency in French & English
Intermediate Proficiency in Spanish
Proficient in MS Office, Oracle, RMWB, Creditmate, Tourplan,etc.
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Resume Overview
School Attended
- London Metropolitan University
- Strayer University
Job Titles Held:
- Operations Coordinator
- Retail Relationship Banker
- Financial Crimes Specialist
Degrees
- LLB Law : Laws
Bachelor of Science : Business Administration & Finances
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