Operations Coordinator resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Performance-oriented and dedicated to maintaining agility, responsiveness and efficiency of Commercial Real Estate operations. Successful history bringing in top-notch staff, improving operational strategies and boosting team performance. Articulate and encouraging leader with decisive nature and forward-thinking approach. Determined and responsible Operations Coordinator with more than five years of success boosting efficiency and streamlining procedures for brokerage teams. Focused on smoothly overseeing financial, personnel and operational facets.

  • Invoice Processing, Preparation, and Creation
  • Staff Management
  • Process Implementation
  • Spreadsheets
  • Logistics Coordination
  • Financial administration and Management
  • Human resources
  • Employee reviews
  • Client account management
  • Staff training/development
  • Budget development
  • Delegation
  • Employee scheduling
  • Inventory management
  • Management information systems
  • Policies and Procedures Implementation
  • Cost Reduction Strategies
  • Effective and Natural Team Leadership
  • Expense reports
  • Project Management
  • Superb time management skills
  • Vendor sourcing
Software Knowledge

Microsoft Office 365


MS Teams






Adobe Professional

Adobe Creative Suite

Work History
04/2019 to Current Operations Coordinator Jack Morton Worldwide | San Francisco, CA,
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and commission revenue. Daily interactions with Revenue Accountant to ensure all budgets were inline and maintained Weekly calls with Revenue Accountant and Operations Manager to go over all closed deals and upcoming deals with accounted revenue.
  • During COVID-19 maintained daily and weekly schedule for employees to ensure daily capacity was not over exceeded.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Verified all accounts receivables and payables for four office branches. Including Operations Manager's expenses.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Motivated and trained employees to maximize team productivity.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Created and implemented training manual and onboarding process to maintain a consistency in existing employees and new hires for all company policies and processes.
  • Managed server room, audiovisual equipment, laptops and video conferencing equipment. Trained employees on usage of these technologies. Troubleshooted all issues and escalated to our Technology department as needed.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as laptops, Avaya phone systems, and Software Systems such as; Microsoft Office, Salesforce, PowerBi, Workday, OneDrive, MS Teams, Adobe Professional and more.
04/2016 to 04/2019 Brokerage Coordinator Cushman & Wakefield Inc | San Francisco, CA,
  • Managed brokerage activities by maintaining communication between clients, tracking records and filing all documents.
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Coordinated resources to craft marketing plans for various projects including product launches and events.
  • Supervised marketing for product launches, including public relations tasks, direct mail pieces, trade shows, sales training and e-mail blasts.
  • Developed innovative and targeted collateral to support overall branding objectives.
  • Planned and carried out successful marketing events.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
04/2015 to 04/2016 Senior Administrative Assistant Airbus Helicopter | Aurora, CO,
  • Created and updated physical records and digital files to maintain current, accurate and listing documentation.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Delivered top-notch administrative support to office staff, promoting excellence in team operations.
  • Kept files and records in content management systems such as MS SharePoint, EXCEL, and others.
  • Created and maintained customer surveys, tour books and brochures.
  • Maintained complete database of all files, contacts and project materials.
  • Worked with marketing teams to create, deploy and optimize effective campaigns for Commercial Real Estate clients.
  • Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales and lease of office space.
09/2013 to 04/2014 Administrative Assistant Mortenson | Wasco, OR,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Created PowerPoint presentations for business development purposes.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Monitored Broker's work calendar and scheduled appointments, meetings and travel.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Created detailed expense reports.
  • Scheduled office meetings and client appointments for team of 10 professional Broker's.
Expected in 05/2006 Associate of Arts | Business Administration Nassau Community College, Garden City, NY GPA:
Expected in 05/2010 Bachelor of Arts | Business Administration And Management Briarcliffe College, Bethpage, NY GPA:

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Resume Overview

School Attended

  • Nassau Community College
  • Briarcliffe College

Job Titles Held:

  • Operations Coordinator
  • Brokerage Coordinator
  • Senior Administrative Assistant
  • Administrative Assistant


  • Associate of Arts
  • Bachelor of Arts

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