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Operations Coordinator Resume Example

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OPERATIONS COORDINATOR
Professional Summary

Accomplished in optimizing outreach strategies and improving program operations to maximize effectiveness and resource utilization. Knowledgeable about in-person and online means for reaching members of the community. Strategic and decisive leader with hardworking mentality and 6 years of related experience.

Ensured proper work and living placement is provided for the consumers.

Determined Community Liaison aiming to leverage 6 years of experience providing positive community contributions to engage and inform community members. Personable and driven with passion for perpetuating Melwood's mission and values.

Skills
  • Project lifecycles
  • Client needs assessments
  • Project Restructuring
  • Project Life Cycles
  • Scheduling
  • Invoicing
  • Note Taking
  • Human resources
  • Delegation
  • Relationship building
  • Staff training/development
  • Effective leadership skills
  • Treatment planning
  • Community outreach
Work History
Operations Coordinator, 06/2005 to 03/2020
Company Name – City, State
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Prepare and secure 50 to 100 union workers timecards. Ensure all workers have proper ID for I-9's and W-4's completed before going to designated work stations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments.
  • Scheduled meetings for senior management team and booked conference rooms.
  • Worked with vendors to make purchases and reconcile invoices.
Community Support Placement Counselor, 01/2007 to 07/2014
Company Name – City, State
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Planned and hosted on- and off-campus community service activities.
  • Enlisted support of volunteers and collaborated with businesses and community groups.
  • Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
  • Documented and analyzed performance of different programs in order to make proactive decisions about services.
  • Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
  • Created and implemented community-based programs to improve education or fill specific needs.
  • Connected individuals with available and relevant resources.
Group Leader /Assistant Director, 11/2003 to 06/2005
Company Name – City, State
  • Attended and participated in meetings and communicated effectively with clients and staff.
  • Displayed positive role modeling, high energy, engagement and good communication skills with 25 children.
  • Emphasized personal safety and emotional well being of staff and program participants to encourage healthy activities.
  • Maintained strict adherence to health and safety policies and procedures to reduce sickness and injury.
  • Contributed to positive, supportive relationships by maintaining contact with families by phone calls, conferences and family volunteer opportunities.
  • Observed and recorded child behavior to assess skills and meet individual and group needs.
  • Demonstrated positive behavior as model to group.
  • Assisted with clerical work on weekly basis.
  • Provided general direction and guidance to promote overall success of group.
  • Maintained CPR certification as required by American Heart Association.
  • Maintained a well balanced relationship between staff, parents and children.
Quality Assurance Technician, 02/1996 to 05/2003
Company Name – City, State
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Generated detailed reports outlining results and recommendations.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
  • Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
  • Monitored product standards and quality-control programs.
  • Documented findings and entered into the Loach
  • Managed over 25 customer calls per shift.
Education
High School Diploma: 05/2003
Thomson High School - City
No Degree: Dramatic ArtsGeorge Washington University, The - City, State
Teen Group Leader, Kindergarten Sunday School Teacher, Volunteered at the Rape Crisis Ctr.

Promoting Christian faith, attracting new members, providing individual support to group members and teaching Sunday School classes.

Rape Crisis, played a unique and important role in helping victims through the trauma and recovery process after being assaulted. Working in a variety of settings, such as Hospitals, Colleges and Universities.

Certifications

Certified Contact Tracer, John Hopkins University - 6/24/2020

COVID-19 Training

Certified Youth Mental Health First Aid Instructor National Council for Behavioral Health - 9/26, 2014

Certified Medication Technician. State of Maryland board of Nursing 7/28/2010

Childcare Management Solution, 45 hour School age Course (Group Leader) May 23, 2004

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Resume Overview

School Attended

  • Thomson High School
  • George Washington University, The

Job Titles Held:

  • Operations Coordinator
  • Community Support Placement Counselor
  • Group Leader /Assistant Director
  • Quality Assurance Technician

Degrees

  • High School Diploma : 05/2003
    No Degree : Dramatic Arts

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