Operations Coordinator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Equipped Operations Coordinator with a great attention to detail and the ability to professionally deal with internal and external personnel. Sound knowledge of all administrative and clerical procedures, including Quickbooks and company's IT CRM/ERP software Connectwise. Able to quickly and calmly adapt to changing schedules and update financial tracking documents to ensure projects stay on budget.

  • Process Implementation
  • Scheduling
  • Staff Management
  • Invoice Preparation & Processing
  • Administrative Management Abilities
  • Cost-Reduction Strategies
  • Project Scheduling
  • Coordination
  • Customer Liaison
07/2012 to Current
Operations Coordinator Marmic Fire Safety Farmers Branch, TX,
  • Assessed upcoming projects to forecast projected resource requirements.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed daily functions of deskside support, including defining and implementing processes.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Liaised with senior management to introduce new processes and technologies.
  • Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
  • Prepared agendas for monthly staff meetings and worked with administrative assistant to schedule staff meetings.
  • Developed and implemented programs for AP, shortage control, safety, fire, accident reduction and fraud prevention.
  • Liaised between customers and management to ensure smooth operations delivery.
  • Directed daily operations of deskside support business within sales center, including developing and establishing all sales support processes.
  • Reviewed existing billing processes and spearheaded ongoing simplification initiatives and operational strategies that improved company collections and customer satisfaction.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Resolved customer disputes quickly and fairly by researching customer accounts while working closely with assigned accounts receivable collectors.
06/2011 to 07/2012
Receptionist /Executive Assistant Entre Computer Services City, STATE,
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Processed payments and updated accounts to reflect balance changes.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Attended conferences in person and via e-conference format to represent organization and executives.
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Supported marketing and advertising efforts by creating marketing materials such as email blasts and using internal application eScreenz.
  • Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
  • Restocked office and break room supplies to maximize team productivity.
  • Opened, read and wrote answers to routine letters and correspondence for executives.
  • Oversaw executive schedules for the Owner.
  • Originated invoices, reports and proposals using QuickBooks.
01/2004 to 09/2009
Purchasing Agent (Buyer) JML Optical Industries City, STATE,
  • Negotiated contracts with outside providers to minimize costs to company and customers.
  • Tracked and approved procurement plans and inventory levels.
  • Developed and managed cost reduction and waste elimination policies.
  • Devised and initiated corrective strategies to improve compliance.
  • Negotiated favorable contracts and determined lowest possible cost, factoring in quality and reliability, by analyzing data.
Education and Training
Expected in 06/2011
Bachelor of Science: Business & Marketing
SUNY College At Brockport - Brockport, NY
Expected in 06/2008
Associate of Science: Business
Monroe Community College - Rochester, NY

Cresent Beach Neighborhood Association - Security

Rochester Yacht Club - Jr. Sail Committee

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Resume Strength

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  • Length
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Resume Overview

School Attended
  • SUNY College At Brockport
  • Monroe Community College
Job Titles Held:
  • Operations Coordinator
  • Receptionist /Executive Assistant
  • Purchasing Agent (Buyer)
  • Bachelor of Science
  • Associate of Science

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