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Operations Coordinator Resume Example

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OPERATIONS COORDINATOR
Professional Summary

Ambitious Operations Coordinator with two years of hands-on experience verifying transaction information, obtaining authorization of payments and scheduling and preparing disbursements. First-rate administrative, data entry and organizational skills. Diligent and meticulous professional commended for quickly and accurately learning new procedures.

Skills
  • Administrative Support
  • Data Entry
  • Customer Service
  • Accounts Payable
  • Invoice Coding
  • Accounts Receivable
  • Health Care / Senior Living
  • Telephone Etiquette
  • Office Administration
  • Time Management
  • Communication
  • Cash Handling
Work History
Vitalia Senior ResidencesOperations Coordinator | Stow, OH | October 2019 - Current
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Monitored office supplies by checking inventory on weekly basis and placed orders whenever stock appeared low
  • Referred past due payments to collections department
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes
  • Entered details into accounts and tracked residential and vendor payments
  • Kept vendor files accurate and up-to-date to expedite payment processing
  • Generated accounts payable reports for management review to aid in financial and business decision making
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Disbursed petty cash by recording entries and verifying documentation
  • Verified vendor accounts by reconciling monthly statements and related transactions
  • Generated and submitted invoices based upon established accounts receivable schedules and terms
  • Entered figures using 10-key calculator to compute data quickly
  • Assessed data and information to verify entry, calculation and billing code accuracy
  • Ensured compliance with all company standards and procedures
The Landing Of StowReceptionist | Stow, OH | July 2018 - October 2019
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Kept reception area clean and neat to give visitors positive first impression
  • Scheduled and confirmed Doctor appointments for residents
  • Collected, sorted, distributed and sent mail and packages
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Corresponded with clients through email, telephone or postal mail
  • Handled complaints and questions, and re-directed calls to other team members as appropriate
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
Sweet FrogTeam Member | Stow, OH | February 2018 - May 2018
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Educated customers on promotions to enhance sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Maintained organized and clean customer areas by completing daily recovery checklists
  • Maintained clean, trash-free work spaces to maximize productivity and safety
  • Kept kitchen areas neat and clean by removing trash and organizing supplies
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
The Growing YearsSales Associate | Stow, OH | February 2016 - July 2016
  • Maintained organized, presentable merchandise to drive continuous sales
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Prepared merchandise for sales floor by pricing or tagging
  • Processed product returns and assisted customers with other selections
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Education
Some College (No Degree)PsychologyKent State UniversityKent, OH | 2018
Some College (No Degree)PsychologyAshland UniversityAshland, OH | 2017
High School DiplomaCuyahoga Valley Christian AcaedmyCuyahoga Falls, OH, May 2016
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Resume Overview

Companies Worked For:

  • Vitalia Senior Residences
  • The Landing Of Stow
  • Sweet Frog
  • The Growing Years

School Attended

  • Kent State University
  • Ashland University
  • Cuyahoga Valley Christian Acaedmy

Job Titles Held:

  • Operations Coordinator
  • Receptionist
  • Team Member
  • Sales Associate

Degrees

  • Some College (No Degree) Psychology
    Some College (No Degree) Psychology
    High School Diploma

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