Operations Coordinator Resume Example
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OPERATIONS COORDINATOR
Professional Summary
Ambitious employee with years of hands-on experience verifying transaction information, obtaining authorization of payments and scheduling and preparing disbursements. First-rate administrative, data entry and organizational skills. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
Skills
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Work History
Huntington Bancshares IncCustomer Experience Banker | Hartville , OH | April 2021 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Documented customer interactions in internal database to maintain customer service history details.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Marmic Fire SafetyOperations Coordinator | Cape Girardeau , MO | October 2019 - April 2021
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Monitored office supplies by checking inventory on weekly basis and placed orders whenever stock appeared low
- Referred past due payments to collections department
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes
- Entered details into accounts and tracked residential and vendor payments
- Kept vendor files accurate and up-to-date to expedite payment processing
- Generated accounts payable reports for management review to aid in financial and business decision making
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Disbursed petty cash by recording entries and verifying documentation
- Verified vendor accounts by reconciling monthly statements and related transactions
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Entered figures using 10-key calculator to compute data quickly
- Assessed data and information to verify entry, calculation and billing code accuracy
- Ensured compliance with all company standards and procedures
StandardaeroReceptionist | Augusta , GA | July 2018 - October 2019
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Kept reception area clean and neat to give visitors positive first impression
- Scheduled and confirmed Doctor appointments for residents
- Collected, sorted, distributed and sent mail and packages
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Corresponded with clients through email, telephone or postal mail
- Handled complaints and questions, and re-directed calls to other team members as appropriate
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
Take 5 Oil ChangeTeam Member | Lake Worth , TX | February 2018 - May 2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Educated customers on promotions to enhance sales
- Answered questions about store policies and concerns to support positive customer experiences
- Maintained organized and clean customer areas by completing daily recovery checklists
- Maintained clean, trash-free work spaces to maximize productivity and safety
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
Tempur-PedicSales Associate | Toledo , OH | February 2016 - July 2016
- Maintained organized, presentable merchandise to drive continuous sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Processed product returns and assisted customers with other selections
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Education
Associate Degree in Accounting AccountingStark State CollegeCity, Expected in May 2023
Some College (No Degree)PsychologyKent State UniversityCity, State | 2018
Some College (No Degree)PsychologyAshland UniversityCity, State | 2017
High School DiplomaCuyahoga Valley Christian AcaedmyCity, May 2016
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Resume Strength
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Resume Overview
School Attended
- Stark State College
- Kent State University
- Ashland University
- Cuyahoga Valley Christian Acaedmy
Job Titles Held:
- Customer Experience Banker
- Operations Coordinator
- Receptionist
- Team Member
- Sales Associate
Degrees
- Associate Degree in Accounting Accounting
Some College (No Degree) Psychology
Some College (No Degree) Psychology
High School Diploma
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