Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Ambitious employee with years of hands-on experience verifying transaction information, obtaining authorization of payments and scheduling and preparing disbursements. First-rate administrative, data entry and organizational skills. Diligent and meticulous professional commended for quickly and accurately learning new procedures.

  • Administrative Support
  • Data Entry
  • Customer Service
  • Accounts Payable
  • Invoice Coding
  • Accounts Receivable
  • Health Care / Senior Living
  • Telephone Etiquette
  • Office Administration
  • Time Management
  • Communication
  • Cash Handling
  • Banking
  • Sales and Financial Assistance
Work History
Customer Experience Banker, 04/2021 - Current
Huntington Bancshares Inc Hartville, OH,
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Operations Coordinator, 10/2019 - 04/2021
Marmic Fire Safety Cape Girardeau, MO,
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Monitored office supplies by checking inventory on weekly basis and placed orders whenever stock appeared low
  • Referred past due payments to collections department
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes
  • Entered details into accounts and tracked residential and vendor payments
  • Kept vendor files accurate and up-to-date to expedite payment processing
  • Generated accounts payable reports for management review to aid in financial and business decision making
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Disbursed petty cash by recording entries and verifying documentation
  • Verified vendor accounts by reconciling monthly statements and related transactions
  • Generated and submitted invoices based upon established accounts receivable schedules and terms
  • Entered figures using 10-key calculator to compute data quickly
  • Assessed data and information to verify entry, calculation and billing code accuracy
  • Ensured compliance with all company standards and procedures
Receptionist, 07/2018 - 10/2019
Standardaero Augusta, GA,
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Kept reception area clean and neat to give visitors positive first impression
  • Scheduled and confirmed Doctor appointments for residents
  • Collected, sorted, distributed and sent mail and packages
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Corresponded with clients through email, telephone or postal mail
  • Handled complaints and questions, and re-directed calls to other team members as appropriate
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
Team Member, 02/2018 - 05/2018
Take 5 Oil Change Lake Worth, TX,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Educated customers on promotions to enhance sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Maintained organized and clean customer areas by completing daily recovery checklists
  • Maintained clean, trash-free work spaces to maximize productivity and safety
  • Kept kitchen areas neat and clean by removing trash and organizing supplies
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
Sales Associate, 02/2016 - 07/2016
Tempur-Pedic Toledo, OH,
  • Maintained organized, presentable merchandise to drive continuous sales
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Prepared merchandise for sales floor by pricing or tagging
  • Processed product returns and assisted customers with other selections
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Associate Degree in Accounting : Accounting, Expected in 05/2023
Stark State College - Akron, OH,
: Psychology, Expected in 2018
Kent State University - Kent, OH
: Psychology, Expected in 2017
Ashland University - Ashland, OH
High School Diploma: , Expected in 05/2016
Cuyahoga Valley Christian Acaedmy - Cuyahoga Falls, OH,

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Resume Overview

School Attended

  • Stark State College
  • Kent State University
  • Ashland University
  • Cuyahoga Valley Christian Acaedmy

Job Titles Held:

  • Customer Experience Banker
  • Operations Coordinator
  • Receptionist
  • Team Member
  • Sales Associate


  • Associate Degree in Accounting
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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