operations coordinator resume example with 3+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
Ambitious employee with years of hands-on experience verifying transaction information, obtaining authorization of payments and scheduling and preparing disbursements. First-rate administrative, data entry and organizational skills. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
Skills
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Work History
04/2021 to Current
Customer Experience Banker Huntington Bancshares Inc – Hartville, OH,
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Documented customer interactions in internal database to maintain customer service history details.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
10/2019 to 04/2021
Operations Coordinator Marmic Fire Safety – Cape Girardeau, MO,
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Monitored office supplies by checking inventory on weekly basis and placed orders whenever stock appeared low
- Referred past due payments to collections department
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes
- Entered details into accounts and tracked residential and vendor payments
- Kept vendor files accurate and up-to-date to expedite payment processing
- Generated accounts payable reports for management review to aid in financial and business decision making
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Disbursed petty cash by recording entries and verifying documentation
- Verified vendor accounts by reconciling monthly statements and related transactions
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Entered figures using 10-key calculator to compute data quickly
- Assessed data and information to verify entry, calculation and billing code accuracy
- Ensured compliance with all company standards and procedures
07/2018 to 10/2019
Receptionist Standardaero – Augusta, GA,
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Kept reception area clean and neat to give visitors positive first impression
- Scheduled and confirmed Doctor appointments for residents
- Collected, sorted, distributed and sent mail and packages
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Corresponded with clients through email, telephone or postal mail
- Handled complaints and questions, and re-directed calls to other team members as appropriate
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
02/2018 to 05/2018
Team Member Take 5 Oil Change – Lake Worth, TX,
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Educated customers on promotions to enhance sales
- Answered questions about store policies and concerns to support positive customer experiences
- Maintained organized and clean customer areas by completing daily recovery checklists
- Maintained clean, trash-free work spaces to maximize productivity and safety
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
02/2016 to 07/2016
Sales Associate Tempur-Pedic – Toledo, OH,
- Maintained organized, presentable merchandise to drive continuous sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Processed product returns and assisted customers with other selections
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Education
Expected in 05/2023 to
Associate Degree in Accounting : Accounting
Stark State College - Akron, OH,
Stark State College - Akron, OH,
Expected in 2018 to
: Psychology
Kent State University - Kent, OH
Kent State University - Kent, OH
Expected in 2017 to
: Psychology
Ashland University - Ashland, OH
Ashland University - Ashland, OH
Expected in 05/2016 to
High School Diploma:
Cuyahoga Valley Christian Acaedmy - Cuyahoga Falls, OH,
Cuyahoga Valley Christian Acaedmy - Cuyahoga Falls, OH,
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Resume Overview
School Attended
- Stark State College
- Kent State University
- Ashland University
- Cuyahoga Valley Christian Acaedmy
Job Titles Held:
- Customer Experience Banker
- Operations Coordinator
- Receptionist
- Team Member
- Sales Associate
Degrees
- Associate Degree in Accounting
- Some College (No Degree)
- Some College (No Degree)
- High School Diploma
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