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Operations Consultant Resume Example

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OPERATIONS CONSULTANT
Summary

Highly-qualified Manager, with adept in case planning and management services, program planning and development and educational guidance counseling. Focused Operations Manager successful in contract negotiation and process improvement, remains calm and poised even in high-pressure situations. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Highlights
  • Data collection and analysis
  • Collective bargaining techniques
  • Analytical thinker
  • Project management
  • Employee relations
  • Performance metrics specialist
  • Creative problem solver
  • Calm under pressure
  • Operations management
  • Staff development
  • Inventory control
  • Change management
  • Compensation/benefits administration
  • Cross-functional team management
  • Staff training
  • Supervision and training
  • Computer-savvy
Accomplishments

Business Development:

  • Successfully grew business by thirty percent of prior years growth.

Project Management:

  • Initiated community spirit activities, which resulted in community growth.

People Management:

  • Consulted peers to join inspiring work force.
  • Enhanced a team of trained, and motivated employees that grew to various management positions.

Financial Management:

  • Spearheaded store sales to 30% gain from prior years sales.
  • Analyzed, and improved store controls to produce higher bottom line numbers.
  • Developed and implemented new loss prevention methods which resulted in a 8 % reduction in shrinkage rates.

Leadership

  • Served as key contributing member to Leadership team.
Administration
  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Experience
Operations ConsultantJun 2013 to Aug 2015
Company Name - City, State
  • Reduced and controlled expenses by driving sales, and managed the underdeveloped controls of expenses.
  • Initiated program that standardized employee training and led to increase in customer satisfaction by 40%.
  • Surpassed revenue goals in four consecutive quarters.
  • Served as mentor to junior team members.
  • Managed team of 6 professionals.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
Shift SupervisorJul 2007 to Jun 2013
Company Name - City, State

  • Helped customers select products that best fit their personal needs.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store.
  • Processed an average of 300 transactions each day in a timely manner.
  • Helped customers select products that best fit their personal needs.
  • Processed shipments and maintained organized stock shelves.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Interviewed, hired and trained new quality customer service representatives.
Store ManagerJan 2003 to Jun 2007
Company Name - City, State
  • In 2006 my store profited 31% more than our last fiscal year.
  • We grew our business to, 25% more in customers.
  • In 2005/2006, my store in DC was ranked in the top 5 stores for Retail Stores.
  • I volunteered after work hours, to become a training facilitator with Starbucks Coffee Company.
  • Managed team of 10 of professionals.
  • Maintained visually appealing and effective displays for the entire store.
  • Helped customers select products that best fit their personal needs.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Educated customers on product and service offerings.
  • Oversaw all daily operations of 2 store locations.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
ObjectiveJan 1995 to Jan 1995
Company Name - City, State
  • Worked, and associated with children from 6 months, through to 6 years in a public day care system.
  • Aided teachers on a day to day program with daily activities; assisted, and developed programs with Lead Teachers that involved nutrition programs, games, motor developments, and napping sessions.
  • Read stories to the children and taught them painting, drawing and crafts.
  • Carefully identified warning signs of emotional and developmental problems in children.
  • Offered stimulating curriculum that accommodated all learning styles.
  • Led reading classes for preschool-aged children.
Education
Master's Degree, Educational, and Curriculum ImplementationPresentUniversity of Phoenix - City, State, USA

Educational, and Curriculum Implementation

3.1 GPA

Continuing education in Integration and Curriculum Development



Bachelor of Arts, Interdisciplinary StudiesMay 2014University of Texas - City, State

Interdisciplinary Studies Disciplines Studied - Social Work; Criminal Justice and Psychology.

Coursework in Sociology, Psychology and Communications.

Coursework in Child Development


Associate of Arts, Interdisciplinary Studies and Social Work2010Mira costa College University of Texas - City, State

Coursework includes Nutrition, Health and Child Safety.

Coursework includes 30 credits in Elementary Education.

Coursework in Sociology, Psychology and Communications.


Interests

Community Service/Volunteering, Books/Reading, Hiking/Backpacking Camping, Swimming/Diving, Puzzles, Traveling.

Personal Information

I have always been involved with leadership and management training. Love, and passion for this field stems from teamwork, drive, and the effects of my dedication, and determination to help others within their own fields. My commitment to be the best in what I do, and to provide either an indirect/ direct support to the operations or the visual facilities. Organized, planned and competent work ethic, has allowed for my dreams, and goals to be achieved in all aspects of my work life.

Additional Information
  • INTERESTS

  • Community Service/Volunteering, Books/Reading, Family/Children, Hiking/Backpacking Camping, Swimming/Diving, Puzzles, Traveling

  • OTHER INTERESTS

  • I am willing, enthused, and strive hard to reach my goals. I have volunteered with Red Cross, and recently joined Big Brother Big Sister's program in order to drive, and encourage others around me, and believe that we need to take care of the future.
Skills

Budget Analysis, Cash Management, Communication Skills, Cost Analysis, Criminal Justice, Customer Service, Customer Service Skills, Customer Care, educator.

LANGUAGES

German - Novice

Team Building, Leadership, Marketing, multitasking, Organizational, Profit and Loss, Psychology, Retail, Retail Management, Stock Control, Trainer, training materials.

Typing 40 wpm

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Resume Overview

School Attended

  • University of Phoenix
  • University of Texas
  • Mira costa College University of Texas

Job Titles Held:

  • Operations Consultant
  • Shift Supervisor
  • Store Manager
  • Objective

Degrees

  • Master's Degree , Educational, and Curriculum Implementation Present
    Bachelor of Arts , Interdisciplinary Studies May 2014
    Associate of Arts , Interdisciplinary Studies and Social Work 2010

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