operational support manager resume example with 14+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Energetic Operational Support Manager with over 13 years of experience specializing in customer service, enhancing productivity and improving business operations. Eager to contribute to team success through collaboration, hard work, attention to detail and excellent organizational skills.

  • Customer Service
  • Technical Support
  • Management Support
  • Teamwork/Collaboration
  • Retail Store Management
  • Operational Support
  • Project Management
  • Report analysis
  • Travel Coordination
  • Quality Management
  • Budgeting
  • Advanced MS Office Suite
  • Onsite customer support
  • Staff direction and support
Heritage Institute Jacksonville, FL Expected in 12/2015 Associate of Occupational Studies : - GPA :
Chicago High School For The Arts - Operational Support Manager
Chicago, IL, 05/2016 - Current
  • Recruited, developed and trained all department employees.
  • Developed team and 2 direct hires were promoted to higher managerial positions within first 2 years in position.
  • Leading a highly-skilled 12 person Regional Operational Support team
  • Negotiated salary ranges with CEO and increased compensation for the department by 10%.
  • Responsible for a 1.1 million dollar department budget
  • Implemented Case Management system for Regional Operational Support team which improved branch support by 60%
  • Improved internal quarterly inventory process to decrease risk associated with human error during reconciliation by 20%
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Developed and provided oversight for internal procedure audits
  • Worked with internal customers to understand support needs and provide exceptional customer service
  • Collaborated with AP, AR, Credit, Branch Operations and Sales
  • Guided administrative functions, including complex calendar management with focus on proper allocation of support availability
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Implemented updated policies and practices for organization and monitored effect
  • Provided support to senior leadership and members of executive board while maintaining confidentiality
  • Worked directly with Chief Executive Officer to coordinate and complete special projects for ongoing company operational targets and ERP Development
  • Assistant Project Manager on Custom ERP Development Project
  • Gave direction around travel itineraries and logistics for regional operational support team
  • Internal Project Manager for Online Customer Portal using CloudSuite Industrial
  • Held additional roles such as Senior Operations Coordinator with same responsibilities.
Bd (Becton, Dickinson And Company) - Office Manager
Sandy, UT, 07/2013 - 05/2016
  • Liaised with clients and addressed inquiries, appointment requests and billing questions
  • Increased electronic invoicing sign ups by 45% within first year
  • Brought Customer Data Compliance from 22% to 94% within first year
  • Maintained Top Branch spot for promoting Online Account Services tool to our customer base.
  • Developed role replacement out of department talent ahead of promotion
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Handled all incoming business and client requests for information
  • Completed weekly payroll for 22 employees
  • Prepared vendor invoices and processed incoming payments
  • Maintained computer and physical filing systems
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements given by General Manager
Cost Plus World Market - Operations Administrative Assistant
Alexandria, VA, 05/2012 - 07/2013
  • Used QuickBooks to produce monthly invoices, reports and other deliverables
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
  • Worked with Owner to coordinate and complete special projects for Supplement Line and E-Commerce Projects
  • Managed inventory for over 75 private label products for customer facing and Online stores.
  • Promoted team productivity by maintain supplies stay organized and well-stocked
Service Corporation International - Assistant Store Manager
New York, NY, 11/2010 - 05/2011
  • Rotated merchandise and displays to feature new products and promotions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored security and handled incidents calmly.
  • Maintained exceptionally clean, customer-friendly and well-run Clothing Store.
Best Buy/Geek Squad - Services Manager
City, STATE, 08/2005 - 11/2010
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Developed written plans and obtained customer consent to proceed.
  • Monitored team performance, adhered to service level agreements and provided detailed job training.
  • Oversaw team of service professionals focused on Geek Squad Installation and Repair Services.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase service plan sales 12%.
  • Worked with customers to educate and inform on Geek Squad Services, effectively improving department sales performance no less than 15% year over year.

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Resume Overview

School Attended

  • Heritage Institute

Job Titles Held:

  • Operational Support Manager
  • Office Manager
  • Operations Administrative Assistant
  • Assistant Store Manager
  • Services Manager


  • Associate of Occupational Studies

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