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Operational Support Assistant Resume Example

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OPERATIONAL SUPPORT ASSISTANT
Summary

Sensible Operations Specialist with a passion for business management, operations, and collaboration. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Experience providing support and coordinating with multiple departments within TVA, as well as, outside the Enterprise, on a variety of matters including finance, technology and day-to-day operations. Ability to absorb new information quickly and multitask when needed. Committed to learning more about the Enterprise and enhancing operations to better benefit the people of the Valley.

Skills
  • WebEx Experience: setup and hosting of meetings for small and large groups.
  • Microsoft Office: understanding of programs including PowerPoint, Excel, Word, Outlook, Visio and OneDrive.
  • Maximo: creation of Purchase Orders and Purchase Requisitions. Regulating contracts within system for budget matters.
  • Enterprise Content Management: inputting and maintaining documents within the system.
  • Expense Reimbursement: familiar with expense system used by TVA as well as TVA and GSA regulations for travel. Experience with SPPs related to purchases made with Purchase and Corporate cards.
  • Collaborative Work: work in OGC allowed collaboration with multiple departments within TVA. Built relationships with coworkers outside OGC that enhanced knowledge of other aspects of the Enterprise. Ability to problem solve in a group setting.
  • Report Analyzation: ability to sift through data to find pertinent information and communicate that to peers and supervisors.
Experience
Operational Support Assistant
Knoxville, TNTennessee Valley Authority/Dec 2018 to Current
  • Provides support and troubleshooting for physical technology equipment and connectivity services, including WebEx, OneDrive and phone systems. Ran point for integration of WebEx within OGC.
  • Handles financials and communication with outside legal firms pertaining to billing and acquisition of monthly accrual numbers, as well as, forecasting of future expenses. Took over financial role for FY20 during which expenses tripled from FY19. FY20 forecast estimates ended up within 1% of actual expenses for the year. Works directly with other SBUs collecting and interpreting financial data that related to OGC budget.
  • Streamlined OGC's accrual and invoicing processes, including modification and revamping of previously used spreadsheets, managed relations with legal firms pertaining to outside counsel spend, and assisted supervising attorneys with collecting data when hiring or retaining outside counsel firms.
  • Performs daily operational tasks for the OGC, including supply purchase, mail distribution, and technology setup.
  • Functions as lead for planning and setup of monthly meetings. Duties include selecting presenters, reviewing and editing meeting content and managing schedule to avoid conflicts.
Inside Sales
Knoxville, TNKenny Pipe & Supply Inc./Jan 2018 to Dec 2018
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction in a timely manner. Ranged from setting up a time between company driver and customer to creating FedEx/UPS labels and sending via mail.
  • Educated customers on product features and technical details to highlight benefits. Sold a variety of products and had continuing on the job training for new merchandise.
  • Calculated total costs for service delivery including material cost and delivery expenses to provide customer with accurate quote. Dealt with commercial sales, typically in the tens of thousands.
  • Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome. Had the authority to determine sales prices that would benefit customer, but still provide substantial profit for company. Communicated with customers over the phone, via email and in person.
Intern/Contractor
Knoxville, TNTennessee Valley Authority/Sep 2016 to Aug 2017
  • Converted a primarily paper based office space (Legal Research Center) to an electronic filing system that could be utilized by attorneys and support staff within the Office of the General Counsel. Included sorting through and scanning documents that were relevant to current TVA matters.
  • Maintained organization of legal library by sorting books and documents checked in and out by attorneys. Utilized research center's electronic database to keep library organized and functioning.
  • Reviewed documents within legal research center to identify relevant material from past legal cases that could be used for precedence in future cases for the Office of the General Counsel. Scanned relevant material into the system or set aside to be delivered to record housing.
  • Collaborated with NEPA specialists during modification of NEPA procedures. Assisted with sorting through incoming comments from the public. Logged and complied all comments into an Excel spreadsheet for review by NEPA team. Recorded data pertaining to TVA owned plots of land on Excel spreadsheet for use by Environmental support team.
  • Basic office tasks including scanning, copying, filing answering phones and delivering mail.
Education and Training
Associate of Applied Science: Paralegal StudiesPellissippi State Community CollegeDec 2016Knoxville, TN
Bachelor of Arts: HistoryThe University Of Tennessee - KnoxvilleMay 2015Knoxville, TN
Activities and Honors
  • Emergency Team Captain: responsible for effectively communicating emergency procedures to entire floor. Leading emergency team during drills and real situations.
  • All Hands Planning: part of the team responsible for organizing OGC All Hands. Worked primarily on IT issues and setup. on WebEx and its features to entire office.
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Resume Overview

Companies Worked For:

  • Tennessee Valley Authority
  • Kenny Pipe & Supply Inc.

School Attended

  • Pellissippi State Community College
  • The University Of Tennessee - Knoxville

Job Titles Held:

  • Operational Support Assistant
  • Inside Sales
  • Intern/Contractor

Degrees

  • Associate of Applied Science : Paralegal Studies
    Bachelor of Arts : History

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