LiveCareer-Resume

operational assistant resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Hardworking customer service professional knowledgeable about secretarial and clerical front desk operations. Analytical problem-solver with excellent communication skills. Effective and efficient at operating in a high volume establishment . Well-versed in registration, scheduling, and insurance intake. Background in Word, Excel, and Epic software. Fluent in English and intermediate in Spanish . Swiftly and gently address any customer complaints and concerns.

Skills
  • Maintain and Update Department Records
  • Gather Data and Prepare Reports
  • Appointment Scheduling
  • Conflict Resolution
  • Anticipate Customer Needs
  • Coordinate Mail Services and Inventory
  • Manage and Facilitate Phone Calls
  • Support Opening and Closing Duties
Education
Oconee Fall Line Technical College Dublin, GA, Expected in 06/2020 Associate Degree in Cyber-Security : Cyber Operations And Warfare - GPA :
  • 3.8 GPA
  • Study Abroad: Mali, Associate Degree in Law
  • President's List
  • Awarded Advanced Cybersecurity Fundamentals certificate, Microsoft Network Administrator certificate, Cybersecurity Diploma, Associate of Applied Science Degree in Cybersecurity
Work History
Cadia Healthcare - Operational Assistant
New Castle, DE, 11/2021 - Current
  • Provide excellent customer service with a helpful and friendly attititude
  • Preform secretarial and clerical skills
  • Abide to HIPPA policy
  • Maintain an organized, clean, professional workspace and waiting area
  • Coordinate appointments through phone, in person, and Epic clinic platform
  • Coordinate with MA, RN, MD, to ensure highest level of patient care
  • Review and determine insurance eligibility


Penske Automotive Group - IT Technician Intern
Annapolis, MD, 08/2020 - 11/2021
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment.
  • Assembled over 2000 computers.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
Professional Transporation Inc - Dispatch Manager
Ottumwa, IA, 04/2018 - 08/2020
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Ordered supplies and allocated resources to personnel based on need.
Monarch Casino Black Hawk - Hairstylist
Black Hawk, CO, 06/2009 - 08/2020
  • Accomplished multiple tasks within established timeframes.
  • Educated customers on products to maximize benefits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Processed payments, entering sales in register for prompt customer service.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Approved regular payroll submissions for employees.
  • Resolved guest complaints about service or style.
  • Determined appropriate hair treatments based on conditions and textures.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Serviced high-profile clients.
Languages
English :
Native or Bilingual
Negotiated :
French :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Oconee Fall Line Technical College

Job Titles Held:

  • Operational Assistant
  • IT Technician Intern
  • Dispatch Manager
  • Hairstylist

Degrees

  • Associate Degree in Cyber-Security

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