operation supervisor logistics specialist resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - - LinkedIn: -
Professional Summary
Experienced professional with advanced technical and leadership training, skilled at motivating teams to perform at their best in order to accomplish organizational goals. Able to manage and supervise teams and direct day-to-day work activity.
Skills
Operations Control
Performance Assessment
Inventory and Supply Management
Process Monitoring
Motivational Leadership
Department Oversight
Shipment Processing
Performance Monitoring and Evaluation
Accuracy and Efficiency in Documentation
Proficiency in MS Office programs; Word, Excel, Power Point, Outlook and Project.
Received, store and distribute over 200,000gals of aviation grade fuel(F-24) in support of over 100 mission.
Coordinated incoming and outgoing shipments to maintain schedules.
Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Issued timely and accurate responses to both internal and external inquiries.
Tracked and managed transfer paperwork such as packing lists.
Provided customers with status updates for tracked packages.
Worked with customers to integrate processes and correct issues.
Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
Coordinated dispatching of drivers to accomplish daily delivery requirements.
Supported senior company leaders by delivering reports outlining performance to drive process improvements.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
Motivated and trained employees to maximize team productivity.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
06/2017 to 09/2018
Customer Service RepresentativeAssemblers, Inc. – Aurora, IL,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Cultivated customer loyalty, promoted repeat business and improved sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Managed over 50 customers per day and Increased sales by 80%.
02/2016 to 06/2017
SubcontractorRes-Care, Inc. – Hermitage, TN,
Utilized well-developed skills to fix install appliances in homes and business organizations.
Supervised additional subcontractors and craftsmen.
Worked closely with homeowners to ascertain specifics of project.
Managed on-site property inspections and worked to resolve issues.
Delivered high level of service to all customers and effectively resolved issues.
Observed all residential and commercial building codes and obtained permits when necessary.
Developed project site schedule to share with site manager.
Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Educated staff on organizational mission and goals to help employees achieve success.
Delivery of over 50 appliances to customer per day.
02/2013 to 01/2017
Business ManagerEdmatco Nigeria Limited – City, STATE,
Communicated with customers and vendors positively with particular attention to problem resolution.
Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Brought in new business connections and revenue generation opportunities by improving networking strategies.
Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
Spearheaded overhaul of company best practices to significantly increase staff retention rates.
Analyzed delivery and shipping operations to reduce shipment turnaround time and store surcharges.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Expected in 11/2023 to to
Master of Science: Health Informatics Purdue University - West Lafayette, IN GPA:
Expected in 04/2021 to to
Basic Leader Course: Organizational Leadership NCO Academy - El Paso, TX, GPA:
Expected in 03/2019 to to
Logistics: Advance Skill Course Army Quartermaster Center And School - Fort Lee, VA GPA:
Expected in 11/2012 to to
Bachelor of Science: Economics Ambrose Alli University - Nigeria, GPA:
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