An individual with great ability in communication and customer service skills.
Strong problem solving ability
Microsoft Office proficiency
High customer service standards
Strong organizational skills
Active listening skills
Energetic work attitude
Sharp problem solver
Managed call flow with up to  calls in queue per minute.
OnStar Representative Apr 2016 to Current Convergys － Charlotte , NCFacilitated information flow between customer service, account management operations, quality assurance, successfully completed training to guarantee call center objectives were met.
Customer service representative Jan 2015 to Oct 2015 Favor Logistics － Charlotte , NC
Answering phone and Provided accurate and appropriate information in response to customer inquiries.
Cashier Jun 2014 to Mar 2016 Popeyes － Charlotte, NCCorrectly received orders, processed payments and responded appropriately to guest concerns
High School Diploma, Diploma 2014South Meck High School － Charlotte, NC, US
uncompleted , Psychology 2018Shaw University － Raleigh, NC, USA