- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
An individual with great ability in communication and customer service skills.
- Strong problem solving ability
- Microsoft Office proficiency
- High customer service standards
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- Sharp problem solving skills
- Online communications
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- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
Surveillance Operator, 02/2020 to Current
Ashley Furniture – Dublin, CA,
- Operated surveillance cameras, monitors and other equipment.
- Used various skills to resolve problems in reasonable amount of time.
- Answered questions from customers that came in through the company's online chat feature.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Retention Specialist, 11/2018 to 02/2020
La Madeleine, Inc. – Dallas, TX,
Correctly received orders, processed payments and responded appropriately to guest concerns
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Chat Representative, 06/2017 to 07/2019
Popeyes – City, STATE,
Answering phone and Provided accurate and appropriate information in response to customer inquiries.
- Answered questions from customers that came in through the company's online chat feature.
- Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
- Maintained understanding of company computer software, products and services.
OnStar Representative , 01/2016 to 02/2017
Company Name – City, State,
Facilitated information flow between customer service, account management operations, quality assurance, successfully completed training to guarantee call center objectives were met.
High School Diploma: Diploma , Expected in 2014
South Meck High School - Charlotte, NC
GPA:
: Psychology , Expected in
Shaw University - Raleigh, NC
GPA:
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