Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
An individual with great ability in communication and customer service skills.
Highlights
  • Strong problem solving ability
  • Microsoft Office proficiency
  • High customer service standards
  • Sharp problem solving skills
  • Online communications
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the month for outstanding performance and team contributions.
Experience
Surveillance Operator, 02/2020 to Current
Ashley FurnitureDublin, CA,
  • Operated surveillance cameras, monitors and other equipment.
  • Used various skills to resolve problems in reasonable amount of time.
  • Answered questions from customers that came in through the company's online chat feature.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Retention Specialist, 11/2018 to 02/2020
La Madeleine, Inc.Dallas, TX,

Correctly received orders, processed payments and responded appropriately to guest concerns

  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Chat Representative, 06/2017 to 07/2019
PopeyesCity, STATE,

Answering phone and Provided accurate and appropriate information in response to customer inquiries.

  • Answered questions from customers that came in through the company's online chat feature.
  • Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
  • Maintained understanding of company computer software, products and services.
OnStar Representative , 01/2016 to 02/2017
Company NameCity, State,

Facilitated information flow between customer service, account management operations, quality assurance, successfully completed training to guarantee call center objectives were met.

Education
High School Diploma: Diploma , Expected in 2014
South Meck High School - Charlotte, NC
GPA:
: Psychology , Expected in
Shaw University - Raleigh, NC
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good

resume Strength

  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • South Meck High School
  • Shaw University

Job Titles Held:

  • Surveillance Operator
  • Retention Specialist
  • Customer Service Chat Representative
  • OnStar Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: