online support agent resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Talented [Type] Support Engineer adept at applying abilities, drive and technical skills to positively impact [Area of expertise]. Proactive and hardworking team player with focused mentality and rigorous approach. Polished professional with mentoring and coaching skills. Dedicated to cultivating great relationships that result in lasting customer contracts. Looking for the chance to be an Online Chat Specialist for an exciting organization. Critical thinking [Job Title] effectively resolves technical issues through troubleshooting and [Technique]. Specializes in [Area of certification] and [Area of certification]. Offers outstanding skills in [Skill] and [Skill]. Results-oriented Online Chat Specialist considered an asset in the workplace. A pleasant personality coupled with exemplary communication and customer engagement skills. Ready to take on a new role that requires energy and enthusiasm while driving business success. Helpful [Job Title] easily conveying technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments. Dependable [Job Title] with [Number] years of helpdesk experience. Assist end-users with complex technical issues. Communicate complicated concepts clearly. Dedicated communicator proudly offering more than [Number] years' expertise in the various positions within customer service. Knowledgeable in [Type of Software]. Looking for an Online Chat Specialist where professionalism and dynamic relationship building skills can be best utilized.

  • Analytical and Methodical
  • Troubleshooting Network Issues
  • Support Services
  • Microsoft Windows and Office
  • Help Desk Support
  • System Performance Assessments
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Teamwork and Collaboration
  • Collaborative Team Player
  • Technical Troubleshooting
  • Customer Service Support
  • Organizational Skills
  • Attention to Detail
  • Online Communications
  • Training Materials Development
  • Customer Education
  • Call Centers
  • Hardware and Software Repair
  • Software Evaluation
  • System Performance Assessment
  • Computer Diagnostics
  • Resolving Problems and Incidents
Online Support Agent, 01/2021 to Current
Amazon Workforce StaffingNorth Arlington, NJ,
  • Used various skills to resolve problems in reasonable amount of time.
  • Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
  • Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.
  • Maintained understanding of company computer software, products and services.
  • Walked customers through online demonstrations to support better understanding of product features.
  • Updated customer data in [Type] system, adding detailed notes.
  • Corresponded with more than [Number] customers daily, effectively building outstanding skills in writing.
  • Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages.
  • Provided exceptional coaching to new hires and offered positive feedback on completed tasks.
  • Answered questions from customers that came in through the company's online chat feature.
  • Collected, analyzed and reported on data for use in operational planning.
  • Oversaw and supported [Type] environments for on-site and virtual locations.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Responded to [Number] individual tickets every week to provide end-user support on systems and software.
Package Handler, 07/2019 to Current
National Express CorporationCoram, NY,
  • Picked products using RF scanner to fill orders.
  • Loaded completed orders on pallets according to delivery numbers.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Protected company inventory by maintaining and organizing storage areas.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Assisted in loading delivery trucks with prepared packages.
  • Palletized boxes to increase movement and shipment efficiency.
  • Used forklift and pallet jacks to move, load and unload items.
  • Logged packaging activities and filed reports in company databases.
Customer Service Representative, 05/2017 to 11/2019
Jo-Ann FabricsGreenwood, IN,
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Educated customers on special pricing opportunities and company offerings.
  • Exceeded company productivity standards on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
Stocker, 01/2016 to 06/2018
Food LionCity, STATE,
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Faced products on shelves and displays to meet company policies.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Lifted materials of varied weights on regular basis.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Education and Training
Associate of Science: Computer Science And Programming, Expected in 05/2022 to Horry-Georgetown Technical College - Conway, SC
High School Diploma: , Expected in 06/2018 to Carolina Forest High School - Myrtle Beach, SC
: Computer Science and Programming, Expected in to Coastal Carolina University - Conway, SC

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Resume Overview

School Attended

  • Horry-Georgetown Technical College
  • Carolina Forest High School
  • Coastal Carolina University

Job Titles Held:

  • Online Support Agent
  • Package Handler
  • Customer Service Representative
  • Stocker


  • Associate of Science
  • High School Diploma
  • Some College (No Degree)

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