online student success coach resume example with 10+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Structured and collaborative higher education professional illustrating strong interpersonal and written communication skills. Ability to support students through individual one on one support, events, and programming that foster academic and personal development. Brings nine years of higher education experience with a strong dedication to student engagement, accountability and success.

  • Success/Life Coaching
  • Professional written communications
  • Time-management
  • Willingness to learn
  • Developer
  • Empathy
  • Problem Solving
  • Creativity
  • Teamwork
  • Event planning
  • PeopleSoft
  • Zoom
  • Canvas
  • Microsoft Office proficiency
Education and Training
Indiana University East Richmond, IN Expected in 05/2011 Bachelor of Science : Business Administration, Entrepreneurship - GPA :
Institute For Creative Leadership, WAYNET Richmond, IN Expected in 05/2013 Certificate : - GPA :
Indiana University Bloomington, IN Expected in 05/2019 IU Certified Coach & IU Coach Trainer : - GPA :
Indiana University Bloomington, IN, Expected in 05/2021 Intercultural Competence Certificate : - GPA :
Delaware State University - Online Student Success Coach
Dover, DE, 03/2017 - Current
  • Provide individualized, proactive coaching to online students, working with them to develop realistic academic and career goals and plans that will foster personal and academic success.
  • Monitor and record progress of students, maintaining consistent and confidential records of individual student data.
  • Provide individualized outreach to students based on identified risk factors, including academic, financial and personal factors.
  • Refer and connect students to relevant University resources; coordinate with University stakeholders regarding additional outreach and support needed.
  • Develop, implement, and evaluate events, programs, and resources that support online students.
  • Present information on developing student skills, such as study skills, test preparation, and development of critical thinking.
  • Participate in hiring committees for open staff positions at Indiana University East.
  • Train newly hired student success coaches, and other faculty and staff on both the IU and Inside Track coaching models and best practices.
  • Schedule meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
Trihealth, Inc. - Member
Western Hills, OH, 07/2015 - 03/2017
  • Served as a Student Success Coach providing intentional outreach to first generation 21st Century Scholar students, assisting them in their transition to college, navigating campus resources, and working to develop critical thinking and decision making skills, utilizing best practices in student development theory.
  • Communicated and collaborated with the Indiana Commission for Higher Education to ensure students are aware of and meeting the requirements to keep and maintain their scholarship.
  • Implemented, facilitated and presented programs centered on financial literacy, career readiness, service learning, and skills that contribute to student persistence and retention.
  • Participated in meetings and trainings with state wide ScholarCorps Members and on campus colleagues and partners in the areas of student retention, beneficial programming and coaching initiatives.
  • Developed reports each semester on the outreach and participation of 21st Century Scholars in campus programs and one-on-one coaching appointments.
  • Maintained accurate and detailed notes in AdRx, the on campus system for tracking appointments and important information regarding students, in accordance with FERPA.
  • Enrolled and assisted students with the scheduling process each semester, ensuring they resolve any active holds on their account so that they may register.
  • Participated in community partnerships with local K-12 schools that are rooted in service and support the development of future 21st Century Scholars.
John Wiley & Sons, Inc. - Administrative Secretary
Turner, ME, 09/2012 - 07/2015

Provide administrative support to the Executive Director of University College, 4 professional staff, and an
AmeriCorps outreach coordinator, contributing to the team effort and accomplishing related tasks as needed
• Exercise and maintain appropriate confidentiality of student information and office affairs according to office
operations and FERPA
• Collaborate with Executive Director and oversee implementation of work station change to improve student traffic
flow and office spatiality to accommodate 900 plus student and alumni appointments per academic year
• Organize information and prepare reports for University College and Academic Support Programs
• Process catering requests and complete necessary paperwork for New Student Orientation, First Year Seminar, and
University College events
• Maintain the department’s schedule by utilizing Outlook calendars, including; professional meetings, conferences,
student appointments and securing and processing travel arrangements
• Communicate and refer students to academic advisors and other professional staff and offices, and respond to inquiries
in person and via telephone on behalf of University College in regards to university processes, assisting independently
when able
• Assist the Career Services and Internship coordinator in student resume review and editing, provide basic information
to students, community members, and employers on the internship process and procedure, and use of Career Link
• Prepare financial tracking reports for First Year Seminar class expenditures insuring each section is within budget
• Maintain office supplies inventory; place and expedite orders through the university’s purchasing software; Kuali KFS

Warm Glow Candle Company - Marketing Assistant
City, STATE, 12/2010 - 08/2012
  • Coordinated and assisted in planning of special events; 2 to 4 per calendar year grossing sales of over $300,000 per event and more than 4,500 guests.
  • Developed product descriptions, wrote articles and press releases to inform internal and external community on implemented changes and growth within the company, including expansion from 11,000 square foot space to 22,000 square foot space and the addition of a garden center.
  • Created marketing campaigns and promotions for various advertising mediums such as newspaper, radio, and television and social media platforms.
  • Cultivated relationships with other businesses and not-for-profits, collaborating on community events and bringing awareness to community needs, such as Toys for Tots, BRAvo, HELP the Animals, and Genesis Women’s shelter.
  • Presented customer service goals and strategies to the store staff of 30 employees.
  • Booked entertainment and vendors ( musicians, artisans, authors, family entertainment) and special food tastings for Open House events.

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Resume Overview

School Attended

  • Indiana University East
  • Institute For Creative Leadership, WAYNET
  • Indiana University
  • Indiana University

Job Titles Held:

  • Online Student Success Coach
  • Member
  • Administrative Secretary
  • Marketing Assistant


  • Bachelor of Science
  • Certificate
  • IU Certified Coach & IU Coach Trainer
  • Intercultural Competence Certificate

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