Proven skills in leading and optimizing all facets of online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. Accomplishments include increasing sales average of 100% each year. Skilled at delivering exceptional service to customers and building loyal base.
Results-focused customer service professional with strength in multitasking, problem solving and detail oriented. Proactive leader with strengths in communication and collaboration. Proficient in leveraging customer service and finance knowledge to promote accurate corrections and customer satisfaction. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Margin selling
Online platforms
Facebook Marketplace
TaxJar
Shipping
Shipment coordination
Pricing adjustment
Sales expertise
Marketing understanding
Microsoft Office
Organizational skills
Accounting oversight
Experience
Online Seller, 10/2020 - Current Tacoma Goodwill – Tacoma, WA,
Maintained high feedback ratings from customers by responding quickly to questions and problems.
Sold and shipped average of 5-10 items per week.
Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
Resolved customer concerns and answered questions quickly to maximize satisfaction.
Brought in over $200.00 per month in sales by leveraging effective promotional, sales and customer service strategies.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved profit margins by streamlining operations and workflow.
Delivery Driver, 06/2009 - 11/2011 Waste Management – Melrose Park, IL,
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Handled merchandise in accordance with product handling standards.
Notified customers of delays, decreasing calls to support.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Delivered rush merchandise on tight schedules to meet customer targets.
Operated delivery vehicles 4 days per week, averaging 50 miles on road and 80 customers served.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Maintained 25 long-term customer accounts worth over $200.00 through exceptional customer service.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Answered customer questions regarding shipments.
Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
Processed payments by accepting cash, checks and credit card payments.
Promoted additional food and drink products at route locations, bringing in $100.00 in additional income per month and driving acquisition goals.
Reviewed over 30 daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
Completed daily pre-trip inspection checklist before first delivery.
Operated manual and mechanical equipment safely to minimize injury and accident risks.
Resolved customer complaints and adjusted orders.
Customer Service Associate, 08/2001 - 02/2007 Truepill – San Francisco, CA,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Reviewed account and service histories to identify trends and issues.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Consulted with customers regarding cell phone companies/layaway items/returning items, addressing time and financial concerns.
Shared detailed information regarding cell phone and layaway options to help customers make decisions.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Processed customer account changes using store computers.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Documented conversations with customers to track requests, problems and solutions.
Assessed customer needs and upsold products and services to maximize sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Set up and activated customer accounts to maintain QA satisfaction levels.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Interviewed customers regarding out of stock item issues and reported feedback to management team.
Consulted with customers to determine best methods to resolve service and billing issues.
Trained 10 new employees each month in procedures and policies in order to maximize team performance.
Answered 50+ inbound calls per day and directed to designated individuals or departments.
Worked with Store Manager to develop customer service improvement initiatives.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered customer questions and addressed concerns, resulting in 98% reduction in complaint calls.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Delivered service and support to each customer, paving way for future business opportunities.
Assisted approximately 500 customers each month with cell phone/money orders/layaway/returns and exchanges/fishing and hunting license/general merchandise questions.
Housekeeper, 07/2000 - 08/2001 Pathway Senior Living – Melrose Park, IL,
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Requested maintenance orders to fix non-working equipment and address room damage.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Checked 40 rooms per day to verify vacancies post-checkout.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Interacted pleasantly with clients and guests when performing daily duties.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Education and Training
GED: , Expected in 03/1998 - Florence High School - Florence, CO GPA:
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