Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.
Skills
Goals and Performance
Staff Supervision
Inventory Control
Sales
Process Improvement
Cash Handling
Staff Management
Store Management
Store Merchandising
Cleaning
Point of Sale Systems
Cash Register Operation
Store Operations
Product Knowledge
Visual Merchandising
Scheduling
Work History
Online Seller, 08/2019 - Current Tacoma Goodwill – Port Angeles, WA,
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Issued receipts and processed refunds, credits, or exchanges.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Monitored customers for signs of security concerns and escalated issues to management.
Answered questions about store policies and concerns to support positive customer experiences.
Conducted retail arbitrage to build inventory for resale via online platforms.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Painter's Helper, 06/2019 - Current Lands' End – Rockville, MD,
Cleaned brushes, rollers and Type equipment prior to use.
Utilized proper personnel protective equipment during painting and preparation, avoiding inhalation of hazardous debris and toxic particulates.
Masked, covered or otherwise protected non-paintable surfaces.
Worked with water and oil-based paints and trained on removal of unwanted or splattered paints.
Prepared rooms prior to painting by laying tarps, taping edges, mixing paint and building scaffolding.
Placed ladders and scaffolds in correct locations and moved equipment as work progressed to completion.
Returned equipment and unused painting supplies to proper locations after each workday.
Cleaned job site after project completion, removing tape and tarps and inspecting for drips or inconsistencies in paint application.
Followed painter's directions for product application and site cleanup.
Assistant Store Manager, 10/2012 - Current Dollar Tree – City, STATE,
Rotated merchandise and displays to feature new products and promotions.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Conducted store inventories once per quarter.
Maintained exceptionally clean, customer-friendly and well-run Type department.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Answered questions about store policies and concerns to support positive customer experiences.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Analyzed and interpreted store trends with Software to facilitate planning.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Drafted employee work schedules to fill coverage gaps.
Monitored security and handled incidents calmly.
Trained and managed associates in customer service and sales techniques.
Office Helper, 07/2014 - 01/2016 Chester Physical Medical Rehab – City, STATE,
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Organized, stored and retrieved files to enhance daily operations and support customer needs.
Compiled company information and related material and distributed it to candidates.
Executed record filing system to improve document organization and management.
Verified accuracy of business records by consistently updating customer information.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Organized all new hire, security and temporary paperwork.
Education
: , Expected in 2005 - Chester Senior High School - Chester, SC GPA:
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