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Driven Online Seller, helping customers acquire new products. Generated new business through networking and maximized company revenues by capturing opportunities to secure new clientele and expand products and services. Motivated to exceed objectives and achieve unprecedented productivity.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success. Proven skills in leading and optimizing all facets of online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. Skilled at delivering exceptional service to customers and building loyal base.
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- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Met or exceeded goals and objectives for online selling department.
- Generated monthly analysis of divisional website traffic, hits and sources and used data to increase sales.
- Followed up with customer inquiries promptly and maximized internet lead opportunities.
- Established credibility and created confidence quickly and easily with online sales prospects.
- Cultivated strategic customer relationships, evaluated needs and opportunities within customer accounts and negotiated to gain sales commitments.
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
- Documented account and prospect activity proficiently in computerized customer relationship management system.
- Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Engaged in timely customer communication to resolve issues and identify sales opportunities.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Launched and maintained eCommerce site with continued optimizations to deliver outstanding customer experiences.
- Worked closely with product managers, visual designers and development team to appropriately evolve designs from concept to launch.
- Promoted company's mission and vision through creation of web images and visuals focused on key products and services.
- Developed easy-to-use interfaces that complied with project and client specifications.
- Developed site content and graphic by coordinating with copywriters and graphic artists.
- Created clear icons, messaging, buttons and other UI elements for smartphones, tablets and web applications.
- Developed creative graphics by collaborating with graphic artists and copywriters.
- Helped customers by answering questions and locating merchandise.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Resolved customers concerns with knowledgeable and professional approach.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Worked closely with product managers, visual designers and development team to appropriately evolve designs from concept to launch.
- Developed easy-to-use interfaces that complied with project and client specifications.
- Developed site content and graphic by coordinating with copywriters and graphic artists.
- Generated concepts and initial design explorations for new features and other product aspects.
- Identified each site's coding requirements for e-commerce capability and specialized scripts, planning out project accordingly.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized new stock for floor placement.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
CONALEP - PUEBLA MEXICO,
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resume Strength
- Formatting
- Measurable Results
- Personalization
- Strong Summary
- Target Job
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Resume Overview
School Attended
- CONALEP
Job Titles Held:
- Online Seller
- Web Designer
- Retail Salesman, Web Online Manager
- Retail Store Manager
Degrees
- Some College (No Degree)
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