Online Sales Operations Coordinator resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated, focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and hardworking with the drive to succeed. Experienced with excellent client and project management skills. Action-oriented with strong ability to communicate effectively.

  • Microsoft Office proficient
  • File/records maintenance
  • ​Accounts Payable/Receivable experience
  • Reports generation and analysis
  • Results-oriented
  • Quick learner
  • Excellent communication skills 
Education and Training
Bachelor of Arts: History, Expected in 2018
Mary Baldwin University - Staunton, VA
Online Sales Operations Coordinator, 12/2017 to 07/2018
Anheuser-Busch InbevSylmar, CA,
  • Grew and lead successful online business from start up; collecting capital, setting up online presence and managing customer interactions.
  • Handled all aspects of business, including accounting, purchasing and web design.
  • Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
  • Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
  • Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
  • Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
  • Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
  • Corresponded with online customers via electronic mail, telephone or other electronic messaging.
  • Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
  • Purchased new or used items from online or physical sources for resale via websites.
Warehouse Picker, 04/2016 to 12/2017
TargetCity, STATE,
  • Operated a variety of warehouse equipment (lift truck, forklift, triple pallet rider, pallet jack, etc) with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Used RF scanner to pick items from bins and complete orders.
  • Pulled merchandise to fulfill orders to specification.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
  • Shifted and moved products inside delivery vehicles to stack properly for safe transportation.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
Administrative/Sales Assistant, 04/2014 to 04/2015
Spenard Builders SupplyCity, STATE,

Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, emailed reports and scanned documents.
Received and screened a high volume of internal and external communications, including phone, email and mail.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Coded the general ledger and processed vendor invoice payments.
Verified details of transactions, including funds received and total account balances.
Opened and assigned new client accounts.
Deposited third party checks, as well as monthly reserve transfers.
Balanced batch summary reports for verification and approval.
Researched and resolved billing and invoice problems.Greeted store customers promptly and responded to questions with knowledgeable service.
Completed documentation for product and service sales.
Supported outside sales representatives in completing sales orders.Updated database with customer and sales information.
Informed management of special sales and service issues.

Family Readiness Group Leader, 02/2010 to 09/2011
101st HHB, Charlie Company, Family Readiness GroupCity, STATE,
Supported and implemented the commander's family readiness goals. Provided overall leadership and direction to the FRG (Family Readiness Group). Recruited other volunteers to serve on FRG committees. Delegated FRG responsibilities to selected volunteers.Provided information and referrals for families in need of assistance, to the appropriate installation/community resources. Scheduled and coordinated training, meetings, and events, including fundraisers. Assisted in establishing and updating FRG member rosters. Worked with the Rear Detachment Commanders to provide FRG leaders with timely and accurate information with regards to family’s well‑being or crisis. Provided assistance with the preparation of pre‑deployment, sustainment, and reunion activities. Served as a member of the battalion-level steering committee. Identified needs or unique problems of unit families, but keeping those situations in the strictest confidence, while working with other resources to find a helpful and speedy solution. Acted as unit FRG spokesperson for communicating family members' concerns and ideas to the unit commander and, if needed, the battalion-level FRG leader
Activities and Honors
Served as an intern at the Virginia Military Institute Museum (October-December 2017). Completed a project of inventorying and moving the museums hanging uniform collection to boxes. Entered data into PastPerfect (the program used to document artifacts). Visited the sister museums, worked in visitor services department and museum store.  Served as student-teacher at Maury River Middle school in 8th grade history. Coached several little league sports teams. Received multiple awards for volunteer service with military families to include, Volunteer of the Month at Fort Campbell, KY as a Family Readiness Group Leader.

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Resume Overview

School Attended

  • Mary Baldwin University

Job Titles Held:

  • Online Sales Operations Coordinator
  • Warehouse Picker
  • Administrative/Sales Assistant
  • Family Readiness Group Leader


  • Bachelor of Arts

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