Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Meticulous Records Technician that is dedicated to providing excellent customer service and ensuring accurate data is implemented into the Records Management System. Excellent communication skills with the ability to prioritize tasks without the supervision of managerial staff.

  • Meticulous attention to detail
  • Excellent oral and written communication skills
  • Empathetic and supportive
  • Critical Thinker
  • Knowledgeable of Lincoln Police Department Records Management System
  • Accurately inputs data/information into Records Management System.
Work History
11/2020 to Current Online Personal Shopper Hy-Vee | Cottage Grove, MN,
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Loaded and unloaded orders at customer's homes or in their vehicles.
  • Provide prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
  • Smile and greet customers in friendly matter, whether encounter takes place in Aisles Online Department or elsewhere in store.
  • Assist customers by escorting them to products they are looking for.
  • Accurately select groceries ordered online by customers and select highest quality produce, meat, and other fresh products.
  • Select, scan, and bag items from all temperature zones.
  • Upon gathering orders, place them in storage at proper temperature and promptly retrieve from storage prior to customers arrival.
  • Ensure products maintain proper temperature through entire process.
  • Cart to and place in holding area for pickup.
  • Lift, carry, and load groceries into customers' vehicles.
  • Adhere to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • Performs other job-related duties and special projects as required.
09/2013 to Current Records Technician Brevard County Sheriff's Office | Brevard County, FL,
  • Knowledgeable of all filing systems; and helpful in maintaining accurate case files and Records Management System.
  • Release information appropriately and timely.
  • Answer phones and assist callers appropriately.
    Interpret local, state, and federal criminal histories.
  • Knowledgeable of Federal UCR guidelines, NIBRS UCR guidelines, state statutes, and city ordinances.
  • Professional and knowledgeable at office counter and public counter.
  • Knowledgeable of Records Management System for retrieval of data, entering information, and making corrections.
  • Exhibits good PC skills accessing both internal and external data via LPD Home Page.
  • Effectively retrieves information from NCJIS and NCIC.
  • Maintains acceptable level of accuracy, regarding language and punctuation, and productivity when transcribing Supplemental Reports and statements from all transcription equipment/software in Records.
  • Maintains accurate and quality work at acceptable productivity level when entering/coding IRs, tickets, and accidents.
  • Exhibits excellent customer service skills when interacting with public, law enforcement agencies, and all internal employees.
  • Assist in training subordinate personnel at Court Notices.
  • Supervise subordinate personnel retrieve data, enter information, and make corrections within LPD Records Management System, while performing Court Notice responsibilities.
  • Verify/proofread employees' work/typing when assigned certain job tasks within Records Department.
  • Provide guidance and answer questions of subordinate personnel as needed on daily basis.
  • Transcribe and critique LPD Recruit Officers' Supplemental Reports that are required to complete during LPD Police Academy.
  • Maintain high level of confidentiality and handle confidential information appropriately.
  • Set personal and work related goals on and annual basis.
  • Knowledgeable of and follows department policies and procedures.
  • Establish and cultivate good working relationships with coworkers, general public, and individuals in positions of authority.
  • Knowledgeable of modern office equipment.
07/2013 to 09/2013 Fraud Analyst II Incomm | Salt Lake City, UT,
  • Assist cardholders with questions and concerns regarding their Cabela's Club Visa Card via telephone.
  • Complete inbound and outbound telephone calls with cardholders about recent activity on their account to determine if charges are valid or fraudulent.
  • Log accurate telephone conversations on cardholders' accounts.
  • Contact customers directly to notify of fraudulent activity and minimize impacts
  • Maintain high level of confidentiality with cardholders' financial and confidential information.
03/2004 to 05/2013 IRB Coordinator Chicago State University | Chicago, IL,
  • Obtained appropriate study documentation to ensure completeness, accurate, and organized.
  • Submitted study documentation electronically to the Institutional Review Board via portal.
  • Communicated Institutional Review Board clarifications, questions, or additional requirements to the study team through email and telephone conversations.
  • Saved study correspondence to the network drives and distributed to the appropriate distribution list and site archives.
  • Communicated Spanish translation timelines to ensure translations were completed on time and distributed documents for use.
  • Organized multiple tasks and prioritized as needed.
  • Maintained a high level of confidentiality and handled confidential information appropriately.
  • Posted documents in a timely manner to ensure customer timelines were met.
  • Created and typed letters, agendas, and meeting minutes to be distributed to sponsor or study team members. Letters, agendas, and meeting minutes were also maintained for regulatory files.
  • Coordinated and trained personnel in obtaining study documentation for completeness, accuracy, and organization.
  • Trained and supervised subordinate personnel submit study documentation electronically to the Institutional Review Board via portal.
  • Backup supervisor that monitored workloads and ensured completed work was distributed to the study team.
  • Backup supervisor that assigned work to employees in order to ensure the completion of Informed Consent Forms for specific studies.
  • Monitored workloads and adjusted schedules as needed to ensure timelines were met.
  • Backup supervisor that monitored study timelines to ensure specific work was completed on time and ensured Spanish translations were received in a timely manner.
  • Prioritized workloads as study timelines changed and work loads increased.
  • Provided feedback on employee performances as an active member of the Institutional Review Board team.
  • Assisted in preparing employee evaluations by verbally informing the Institutional Review Board manager of study timelines that were met or fell behind.
  • Proofread written documents to ensure all elements were met and the highest quality of documents were submitted to the Institutional Review Board and sponsors.
  • Reviewed study documents to ensure accuracy and completeness.
  • Coordinated and scheduled meetings.
  • Provided guidance and answered questions of subordinate personnel and other internal customers as needed on a daily basis.
  • Set personal and work related goals on an annual basis.
  • Knowledgeable of internal policies, SOPs, and FDA regulations.
  • Knowledgeable of general office procedures and records management systems.
  • Established and cultivated good working relationships with coworkers and individuals in positions of authority.
  • Knowledgeable of modern office equipment.
Expected in 08/2013 Bachelor of Arts | Human Relations Doane College, Lincoln, NE, GPA:

NCIC Certified

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School Attended

  • Doane College

Job Titles Held:

  • Online Personal Shopper
  • Records Technician
  • Fraud Analyst II
  • IRB Coordinator


  • Bachelor of Arts

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