online personal shopper resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Motivated Lead sales Associate with 7 years of demonstrated success in stocking and customer service. Works productively with vendors, and employees to locate missing products and return damaged goods. Skilled at working with a team to accomplish and maintain routines effectively and on time . Product restocking Product knowledge Cash handling Relationship building Transaction processing Teamwork and leadership POS system operations Issue refunds Customer service Operate cash registers Collaboration Multitasking refunds Checked in vendors Recovered store and put up stock Resets/Plano grams Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets. Maintained good working relationship with co-workers and management. Followed established guidelines and procedures. Completed assigned tasks with little or no supervision. Made sure to complete specific tasks before shift end.

  • Accurate money handling
  • Customer Relations
  • Online ordering familiarity
  • Sales proficiency
  • Product knowledge
  • Cash Handling
  • Store opening and closing
  • Point of sale operation
  • Product and service sales
  • Till counting
  • Stocking and replenishing
  • Leadership
  • Multitasking abilities
  • Planning and Coordination
Work History
Online Personal Shopper, 05/2021 to 08/2021
Hy-VeeMaplewood, MN,
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Picked quality and accurate items for 1200 daily customer orders.
  • Tracked substitutions and informed customers of changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Loaded and unloaded orders at customer's homes or locations.
  • Helped customers locate products and checked store system for merchandise at other sites.
Lead Sales Associate, 02/2015 to 04/2021
Leslie's Pool SuppliesVisalia, CA,
  • Responsible for opening and closing the store Deposits maintained cashiers and other employees Customer service.
  • Monitored sales team performance and provided constructive feedback.
  • Led sales team to exceed quarterly sales goals.
  • Promoted brand awareness and utilized took advantage of network connections to increase brand development.
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
  • Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Processed accurate credit, debit, check and cash sales transactions for more than 600 customer orders per day.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
Overnight Merchandiser, 10/2020 to 02/2021
Footprint Retail ServicesAnnandale, VA,
  • Resets put up stock labeling shelves for products Rotated and faced products during restocking to give shelving professional appearance.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Supported promotional plans by updating signage with price changes.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
High School Diploma: , Expected in 2012
Penn Foster Career School - Scranton, PA

GPA: 4.95

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Resume Overview

School Attended

  • Penn Foster Career School

Job Titles Held:

  • Online Personal Shopper
  • Lead Sales Associate
  • Overnight Merchandiser


  • High School Diploma

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