online personal shopper resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 10+ years of retail experience to dynamic new position. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Customer Service
Verifying Order Accuracy
Documentation and Reporting
Upbeat and Outgoing Attitude
Customer Relations
Experience
Online Personal Shopper, 12/2021 to Current Hy-Vee – Montgomery County Sheriffs Office, IA,
Listened to customer needs to identify and recommend best products and services.
Completed pickup and shopping orders for customers within local area.
Satisfied customers with quick, accurate service under tight deadlines.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Scanned items when pulling from shelves to update system stock information.
Secured and stored items until customer pickup.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Assisted teammates with daily tasks during peak periods.
Manager , 02/2020 to 12/2023 Panera Bread Co – Warwick, RI,
Delivered strategic input into business decisions and deals.
Identified problems and implemented solutions to better serve the customer.
Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects..
Developed and analyzed cost vs. revenue metrics to monitor staff performance.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Entered time and attendance logs in preparation for payroll.
Bakery Team Member, 06/2018 to 02/2023 Nothing Bundt Cakes – Concord, NC,
Provided excellent customer service to foster satisfaction and loyalty.
Used bread slicers and other bakery equipment to handle high-volume operations needs.
Listened to guests to understand needs and help each person select optimal products and services.
Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
Labeled bakery items by inputting data into digital weighing machine.
Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Personalized cakes by writing desired words or adding other customizations.
Stayed on top of changes in bakery menu to provide customers with optimal service.
Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Cleaned shelves, counters and tables to maintain organized store.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Organized store by returning merchandise to proper areas and restocked displays.
Customer Service Associate, 06/2013 to 06/2019 Goodwill Seattle – Edmonds, WA,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Addressed inquiries, resolved customer issues and managed customer relations.
Consulted with customers regarding needs and addressed concerns.
Followed policies and procedures to meet or exceed established performance requirements.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Member Service Representative, to Chelco – Defuniak Springs, FL,
Answered member questions about products and services.
Processed cash and check deposits every day.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Presented and explained services and products to meet member needs.
Enhanced member relationships by providing excellent service during each interaction.
Consulted with customers regarding needs and addressed concerns.
Education and Training
Associate of Applied Science: Accounting, Expected in 1990 to A B Tech - Asheville, NC, GPA:
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