LiveCareer-Resume
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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Thorough Job Title with excellent organization and cleaning procedures. Competent and dependable with fluency in Language. Skilled at selecting best cleaning tools and methods for domestic cleaning tasks.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Accurate money handling
  • Sales proficiency
  • Delivery management
  • Cash Handling
  • Till counting
  • Stocking and replenishing
  • Excellent Communication
  • Good Telephone Etiquette
  • Online ordering familiarity
  • Lift up to 50 pounds
  • Store closing
  • Multitasking Abilities
  • Dependable and Responsible
  • Product knowledge
  • Cleaning and Sanitizing
  • Honest and Ethical
  • Reliable and Responsible
  • Sweeping and Mopping
  • Cash Register Operations
  • Product Scanning
  • Problem Solving
  • Inventory Stocking
  • Active Listening
  • Team Collaboration
  • Till Counting
  • Social Perception
  • Team Leadership
  • COVID-19 Safety Procedures
  • Multitasking and Prioritizing
  • Work Planning and Organization
  • Trash Collection and Disposal
  • Cart Stocking and Organization
  • Time Management
  • Relationship Building
  • Guest Service and Support
  • Safe Chemical Handling
Work History
12/2021 to 01/2022 Online Personal Shopper Hy-Vee | Shenandoah, IA,

Prepping online orders for pickup or delivery, picking peoples grocery orders, and customer service

  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Performed inventory counts and stocked merchandise.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
08/2021 to 10/2021 Housekeeper State Of Kentucky | Covington, KY,

Cleaned rental air bnb's, customer service

  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Documented and reported necessary facility and building repairs observed.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.
06/2021 to 07/2021 Cashier Williams Bros. Health Care | Princeton, IN,

Customer service, Worked front cash register

  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Learned duties for various positions and provided backup at key times.
12/2020 to 05/2021 Online Personal Shopper Hy-Vee | Washington, IA,
    Prepped peoples online pickup or delivery orders, dispensed and loaded peoples pickup or delivery orders, picked peoples groceries for online orders, customer service
06/2022 to 08/2022 Crew Member Company Name | City, State,
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.
04/2022 to 09/2022 Housekeeper/Front Desk Company Name | City, State,
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to requests from patrons for linens and toiletries.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
Education
Expected in 07/2020 to to High School Diploma | Maine Academy of Natural Sciences, Hinckley, ME GPA:

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Resume Overview

School Attended

  • Maine Academy of Natural Sciences

Job Titles Held:

  • Online Personal Shopper
  • Housekeeper
  • Cashier
  • Online Personal Shopper
  • Crew Member
  • Housekeeper/Front Desk

Degrees

  • High School Diploma

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