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Online Personal Shopper Resume Example

Resume Score: 80%

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Gabrielle
Deese
Professional Summary

Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.

Skills
  • Staff Training
  • Scheduling understanding
  • Problem resolution
  • Communications
  • Customer service
  • Team building
  • Strategic Planning
Education
Central High SchoolPhenix City, AL05/2016Diploma: Technical
Work History
Walmart- Online Personal Shopper
Allenhurst, GA01/2020 - Current
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Reported all order discrepancies to team leader or other manager.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Demonstrated speed and accuracy in order item selection.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Placed each selected item in appropriate bin prior to order completion.
  • Verified each item matched order sheet's description.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Confirmed all selected items were in excellent condition with intact packages.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Totaled completed order, and provided required documentation for order payment.
  • Scanned each item's barcode before item's removal from shelf.
  • Consulted with customers on food selections and custom order requests.
  • Maximized efficiency by scanning items quickly and completing as many as 100 orders per hour.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Selected best-quality perishable items such as meat and produce.
  • Tracked substitutions and informedcustomers of changes.
  • Stored all perishable items in refrigerated area until customer's pickup.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
Walmart- Department Manager
Colorado Springs, CO06/2019 - 12/2019
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Walmart- Online Personal Shopper
Colorado Springs, CO11/2018 - 06/2019
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Observed store's safety regulations while engaged in product fulfillment activities.
  • Reported all order discrepancies to team leader or other manager.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Demonstrated speed and accuracy in order item selection.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Placed each selected item in appropriate bin prior to order completion.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Confirmed all selected items were in excellent condition with intact packages.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Totaled completed order, and provided required documentation for order payment.
  • Scanned each item's barcode before item's removal from shelf.
  • Consulted with customers on food selections and custom order requests.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Selected best-quality perishable items such as meat and produce.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Tracked substitutions and informed customers of changes.
  • Stored all perishable items in refrigerated area until customer's pickup.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
Walmart- Customer Service Associate
Colorado Springs, CO03/2017 - 11/2018
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Skilled using cash register including processing sales discounts and refunds.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Loaded customer credit cards and signed up new customers for card programs.
  • Answered department phone calls.
  • Performed various money center services to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Answered questions about store policies and concerns to support positive customer experiences.
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Resume Overview

Companies Worked For:

  • Walmart

School Attended

  • Central High School

Job Titles Held:

  • Online Personal Shopper
  • Department Manager
  • Customer Service Associate

Degrees

  • Diploma : Technical

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