Online Personal Shopper Resume Example Hy Vee

ONLINE PERSONAL SHOPPER

Professional Summary

Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.

Skills

Staff Training
Scheduling understanding
Problem resolution
Communications

Customer service
Team building
Strategic Planning

Education

Central High SchoolCity05/2016Diploma: Technical

Work History

Hy-Vee- Online Personal Shopper
Cherokee , IA01/2020 - Current

Reviews orders prior to pick up for accuracy and purchase-by dates.
Reported all order discrepancies to team leader or other manager.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Demonstrated speed and accuracy in order item selection.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Placed each selected item in appropriate bin prior to order completion.
Verified each item matched order sheet's description.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Confirmed all selected items were in excellent condition with intact packages.
Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
Totaled completed order, and provided required documentation for order payment.
Scanned each item's barcode before item's removal from shelf.
Consulted with customers on food selections and custom order requests.
Maximized efficiency by scanning items quickly and completing as many as 100 orders per hour.
Retrieved customer's order after payment, and assisted with transport to vehicle.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Selected best-quality perishable items such as meat and produce.
Tracked substitutions and informed customers of changes.
Stored all perishable items in refrigerated area until customer's pickup.
Consistently met deadlines and quality goals for accuracy and timeliness.
Worked productively with customers to meet order requirements and service expectations.

Alchemy Systems- Department Manager
Jefferson , LA06/2019 - 12/2019

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Hy-Vee- Online Personal Shopper
Fort Dodge , IA11/2018 - 06/2019

Reviews orders prior to pick up for accuracy and purchase-by dates.
Observed store's safety regulations while engaged in product fulfillment activities.
Reported all order discrepancies to team leader or other manager.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Demonstrated speed and accuracy in order item selection.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Placed each selected item in appropriate bin prior to order completion.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Confirmed all selected items were in excellent condition with intact packages.
Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
Totaled completed order, and provided required documentation for order payment.
Scanned each item's barcode before item's removal from shelf.
Consulted with customers on food selections and custom order requests.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Selected best-quality perishable items such as meat and produce.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Tracked substitutions and informed customers of changes.
Stored all perishable items in refrigerated area until customer's pickup.
Consistently met deadlines and quality goals for accuracy and timeliness.

Cass Information Systems, Inc- Customer Service Associate
Jacksonville , FL03/2017 - 11/2018

Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Issued receipts and processed refunds, credits, or exchanges.
Skilled using cash register including processing sales discounts and refunds.
Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
Loaded customer credit cards and signed up new customers for card programs.
Answered department phone calls.
Performed various money center services to customers.
Monitored self-checkout systems and provided assistance or intervention where required.
Answered questions about store policies and concerns to support positive customer experiences.

Resume Overview

School Attended

Central High School

Job Titles Held:

Online Personal Shopper
Department Manager
Customer Service Associate

Degrees

Diploma : Technical

Online Personal Shopper Resume Example

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