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online health coach resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Flexible hard worker ready to learn and contribute to team success.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

My professional experience is matched with my personal experience of being a stay at home mom of my two boys the past two years. Managing a home, meeting 100 needs at a time, keeping up with everyone's schedules, staying cool under pressure and staying organized are just a few of the responsibilities needed to be a SAHM and I honestly feel that it's taught me how to be an even better employee than I was before. I take pride in my work ethic.

Skills
  • Flexible
  • Expertise in transcription/typing
  • Friendly, positive attitude
  • Work ethic
  • Computer skills
  • Quick learner
  • Educating healthcare clients
  • Gathering information
  • Mastery of many computer programs
  • Maintaining safety protocols
  • Medical terminology
Education and Training
Paul D Camp Community College Franklin, VA Expected in 06/2013 Associate of Science : General Studies - GPA :
Rock Church School Franklin, VA Expected in 06/2011 High School Diploma : - GPA :
Experience
Orsted A/S - Online Health Coach
Newark, NJ, 05/2020 - Current
  • Improved general health of clients by sharing nutrition information and fitness guidance.
  • Collaborated with clients to develop plan of action based on health goals.
  • Gathered health data.
  • Implemented communication strategies and resources to achieve consistency.
  • Enhanced awareness of health resources and worked to connect individuals with programs.
  • Coached individuals regarding successful exercise strategies and making healthy lifestyle choices.
  • Conducted client assessments to determine fitness goals.
  • Oversaw physical education programs to promote skill building and overall health.
  • Created online fitness groups to motivate clients to remain in wellness programs.
  • Managed issues and provided excellent customer service.
  • Helped people of different physical abilities meet fitness goals with customized calendars.
  • Guided clients on proper nutrition and exercise habits.
Boys Town - Office Manager
Broken Bow, NE, 07/2014 - 06/2019
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members.
  • Elevated customer satisfaction ratings by resolving client issues effectively.
  • Planned for major business changes, including system conversions and office moves.
  • Scheduled appointments for patients.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
  • Provided accurate information to all parties, including patients, insurance providers, and healthcare staff by using effective written and verbal communication skills.
  • Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
  • Used Electronic Medical Software to input claim, prior authorization and other important medical data into system.
  • Maintained files for referral and insurance information, entering referrals into system.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit.
  • Managed more than 100+ incoming calls per day.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Maintained accurate bookkeeping of important files.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Reviewed safety, health and sanitation processes throughout areas of office.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Documented correspondence to manage office paperwork.
  • Pulled and organized requested documentation.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Maintained front office cleanliness and organized supplies.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Communicated with outside offices to obtain records and transfer files for medical charting needs.
Hampton Mental Health Associates - Administrative Assistant
City, STATE, 04/2013 - 08/2014
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Scanned 10-15 medical charts per day and put away at correct locations.
  • Kept inventory areas clean and organized for maximum efficiency.
  • Converted physical documents via scanning into electronic files and images.
  • Utilized various scanning hardware, computer programs and applications to scan files and documents.
  • Reviewed electronically scanned document images to verify accuracy.
  • Answered calls and directed to appropriate party.

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Resume Overview

School Attended

  • Paul D Camp Community College
  • Rock Church School

Job Titles Held:

  • Online Health Coach
  • Office Manager
  • Administrative Assistant

Degrees

  • Associate of Science
  • High School Diploma

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