Customer-focused Instacart Shopper with 1 year of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer needs, on time and in perfect condition. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Skills
Payment processing
Sales expertise
Physical stamina
Product expertise
Mobile ordering understanding
Friendly, positive attitude
Multitasking
Experience
09/2020 to 01/2021
Online Grocery AssociateOhScheels Sports – Springfield, IL,
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Organized as many as [Number] deliveries per hour by smoothly selecting and purchasing items.
Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
Satisfied customers with quick, accurate service under tight deadlines.
Completed pickup and shopping orders for customers across Columbus Oh.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Chose top-quality items to fulfill over 100 daily customer orders.
Followed application instructions closely and reviewed deliveries to minimize errors.
Reset store displays for special events and seasonal merchandise changes.
Worked quickly to pack orders efficiently and decrease product damage by [Number]%.
Listened to customer needs to identify and recommend best products and services.
Maximized hourly rate by organizing shopping trips and planning efficient routes.
Kept detailed inventory records to best meet customer needs and suggest alternatives to [Type] products or supplies.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Filled [Type] product orders worth up $[Amount] daily.
09/2018 to 10/2019
CashierScheels Sports – Des Moines, IA,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Processed 150 transactions per day with exceptional accuracy.
02/2017 to 06/2018
CashierWendys Restaurant – City, STATE,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
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