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online esl tutor resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Performance-driven and motivated Human Resources professional with over 4 years of experience in HR operations. Motivated, trustworthy, friendly and resourceful. Excellent management and planning skills.

Skills
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Staff Management
  • Expense Reporting
  • File Management
  • Talent Management
  • Recruitment
  • Conflict Management
  • Organization and Planning
  • HR Policies
  • Excellent Written and Oral Communication
  • Stellar Customer Service
  • Conflict mediation
  • Employee training
  • Equal Employment Opportunity (EEO)
Work History
08/2019 to Current
Online ESL Tutor Hand & Stone Ferndale, MI,
  • Student-focused: Plans, teaches, and assesses with student-centered focus.
  • Proficient in ESL Strategies: Total Physical Response techniques, Wait Time, Modeling, Extension, Student Output, Pacing.
  • Motivation: Uses energy, relationship-building, student-interests ad achievements to motivate students to achieve their best level of proficiency.
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
  • TESOL Certified through VIPKid, both foundational and advanced skills.
  • Qualified: Certifications for every level from age 3-13
  • Classroom Management: Positive, encouraging, timely and friendly environment.
  • Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and style.
10/2017 to 01/2019
Supervisor of Branch Office Mortenson Sulphur, OK,
  • Engaged employees in business processes with positive motivational techniques.
  • Conducted interviews with participants to assess eligibility.
  • Protected company assets with strategic risk management approaches.
  • Handled inbound contacts and provided customer service according to departmental policies and procedures.
  • Recruited and screened qualified potential employees.
  • Set schedule for tellers and member service representatives.
  • Motivated, trained and disciplined employees to meet performance benchmarks.
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
  • Implemented incentives and team-building events to boost morale.
02/2015 to 01/2019
Member Service Representative Navy Federal Credit Union City, STATE,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
  • Maintained clean, organized and well-stocked member service area.
  • Completed training and worked effectively under high-pressure client services environments.
  • Continuously surpassed customer service standards while ensuring compliance with transaction volume objectives.
05/2012 to 12/2013
Administrative Assistant Pride In North Carolina, Inc. City, STATE,
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Greeted patients with smile and provided friendly, knowledgeable service.
  • Added documents to file records and created new records to support filing needs.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Education
Expected in 05/2016 to to
MBA: Human Resource Managment
Colorado Technical University - Colorado Springs, CO
GPA:
Expected in 08/2013 to to
Bachelor of Science: Health Administration
Colorado Technical University - Colorado Springs, CO
GPA:
Expected in 11/2011 to to
Associate of Science: Health Administration
Colorado Technical University - Colorado Springs, CO
GPA:

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Resume Overview

School Attended

  • Colorado Technical University
  • Colorado Technical University
  • Colorado Technical University

Job Titles Held:

  • Online ESL Tutor
  • Supervisor of Branch Office
  • Member Service Representative
  • Administrative Assistant

Degrees

  • MBA
  • Bachelor of Science
  • Associate of Science

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