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Online Correspondence Senior Associate Resume Example

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ONLINE CORRESPONDENCE SENIOR ASSOCIATE
Professional Summary

Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.

Skills
  • RHOM
  • CCAT
  • BW reporting system
  • SAP
  • Lotus Notes
  • Facsimile machine
  • Computer skills
  • 10 key
  • Administrative Support
  • AS 400
  • Multi line telephone skills
  • Clerical skills
  • Phone skills
  • Credit card processing
  • Voice mail
  • Customer Service
  • Decision-making skills
  • De-escalation techniques
  • E-mail
  • Facsimile machine
  • Inventory analysis
  • Logistics
  • Lotus Notes
  • Microsoft Access
  • Excel
  • Mail
  • Outlook
  • Word
  • Multi-tasking
  • Copier
  • Pricing
  • Product Location
  • Proposals
  • Proposal
  • Purchasing
  • Quality Assurance
  • Reporting
  • Research
  • Sales
  • SAP
  • Self-motivated
  • Correspondence preparation
  • Correspondence writing
  • Correspondence composition
  • Online assessments
  • Correspondence
  • Interoffice correspondence
  • Online chat and email
  • Reporting and correspondence
  • Business correspondence
  • Senior citizen care
  • Relaying correspondence
  • Reports for senior management
  • Online communication
  • Departmental correspondence
  • Online ordering familiarity
  • Online conferencing
  • Online training experience
  • Correspondence distribution
  • Online content delivery
  • Online ordering knowledge
  • Correspondence drafting
Work History
Online Correspondence Senior Associate, 07/2011 to Current
Restoration Hardware – West Jefferson, OH
  • Handle escalated client concerns by problem solving to enhance the client experience.
  • Provide customer service functions through online correspondence.
  • Provide clerical support by creating and maintaining Google Docs, Word and Excel spreadsheets.
  • Research client sales transactions in Salesforce, RHOM, CCAT & AS 400.
  • Track merchandise, Utilizing RHOM & Carrier Websites.
  • Utilize Gmail email system.
  • New Hire "Buddy" & "Floor Walker" Offering Training and Support to New Hires.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Participated in meetings to discuss new innovation opportunities.
  • Improved operations and provided exceptional client support.
  • Past Quality Assurance Champion.
  • Past Employee of the Month.
  • Recipient of the "Real Hero" Award
Proposal Analyst, 01/2006 to 05/2008
Ashland Distribution – Dublin, OH
  • Provided administrative support to field Corporate Account Managers.
  • Ran monthly volume and revenue Excel reports for corporate customers.
  • Created Word Documents to provide correspondence to team members.
  • Utilized SAP functions to provide support to management.
  • Set up Excel proposal spreadsheets in order to evaluate business sales and revenue
  • Submitted Corporate Account Proposals via mail, e-mail and currier to potential customers.
  • Set up conference calls.
  • Provided NAFTA, MSDS and Product Spec support to customers.
  • Utilized Lotus Notes E-mail.
  • Developed and updated tracking spreadsheets using SAP.
  • Tracked and analyzed reports to assist with determining where improvements in business could be made.
  • Generated reports of findings to help management with making key decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Evaluated performance and policies against metrics.
Administrative Assistant, 01/2005 to 01/2006
JD Equipment – London, Ohio
  • Answered multi line phone.
  • Created and maintained Excel & Word Documents for General Manager & Office Manager.
  • Filed customer invoices and product information.
  • Researched product pricing and product location.
  • Configured salesmen's commissions.
  • Reconciled the cash drawer and ran credit card transactions.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Fazoli's Account Coordinator, 03/1995 to 05/2004
The Sygma Network – Dublin, Ohio
  • Created and updated monthly, weekly, and daily reports for Fazoli's, as well as, the Director of National Accounts.
  • Maintained a reliable flow of information to all buyers, distribution centers and customer concerning new Items, promotions, tests and product availability.
  • Worked closely with buyers to manage obsolete inventories at both SYGMA and SYSCO.
  • Responsible for setting up new items.
  • Assisted buyers, customer and 6 distribution centers with product transfers via UPS, Fed-Ex and Common Carriers.
  • Maintained address, phone & restaurant listings serviced by each distribution center.
  • Communicated with Director of National Accounts and Fazoli's all challenges the buyers may experience with suppliers and/or carriers.
  • Tracked expenditures and credits made to the Fazoli's Inventory Account each period.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Effective liaison between customer and internal departments.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed timely and effective replacement of damaged or missing products.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Facilitated inter-departmental communication to effectively provide customer support.
Education
Graduated - College Prep Courses: 1991
London High School - London, OH
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Resume Overview

Companies Worked For:

  • Restoration Hardware
  • Ashland Distribution
  • JD Equipment
  • The Sygma Network

School Attended

  • London High School

Job Titles Held:

  • Online Correspondence Senior Associate
  • Proposal Analyst
  • Administrative Assistant
  • Fazoli's Account Coordinator

Degrees

  • Graduated - College Prep Courses : 1991

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