08/2014Online Business OwnerMenori M Boutique － Tallahassee, FloridaHelped customers select products that best fit their personal needs. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions. Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales. Maintained and updated online webstore.
09/2007 to 06/2014Online Business ownerFairytale Life Fashion － Tallahassee, FloridaHelped customers select products that best fit their personal needs. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions. Created and designed webstore.
09/2004 to 08/2007Customer Service Rep/Sales AssociateMarshalls － Atlanta, GeorgiaAnswered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
08/2004 to 03/2005Sales AssociateOld Navy － Atlanta, GeorgiaBalanced the needs of multiple customers simultaneously in a fast-paced retail environment. Processed shipments and maintained organized stock shelves. Processed all sales transactions accurately and in a timely fashion. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags. Kept the showroom clean and maintained neat, orderly product displays.
