Online Adjunct Instructor Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Ambitious, reliable and confident individual seeking a position that will allow for growth while extending my current knowledge.  I offer experience in Accounting (receivables & payables), forecasting, budgeting, trending, cash management, extensive experience with Medicare and Commercial insurance along with State and Federal regulations.  I also offer experience as a Call Center Supervisor currently supervising 29 employees and offering exceptional customer service with excellent AHT, Schedule Adherence and QA scores.  
Education and Training
MBA: Business Administration and Healthcare Administration, Expected in 2007
Indiana Wesleyan University - Marion, IN
Skill Highlights
  • Effective Problem Solver
  • Exceptional Interpersonal Skills & Verbal Skills
  • Adherence to high customer service standards
  • Customer-focused
  • Exceptional Telephone etiquette
  • Accomplished Leader with Supervisor Training
  • Quality Improvement competency
  • Promotes positive behavior
  • Effective staff coaching
  • Billing and collections expert
  • Excellent time management
  • Close attention to detail
  • Adept multi-tasker
  • Composed and professional demeanor
  • Insurance and Collections procedures
  • Accomplished Leader
Professional Experience
Online Adjunct Instructor, 05/2009 to Current
Liberty HomecareWinston Salem, NC,
Maintained a teaching load of 3 undergraduate courses each quarter.
Call Center Supervisor and Accounts Receivable Specialist, 04/2011 to
Zotec Partners, LLCCity, STATE,

Call Center Supervisor 

  • Effectively manage a high call volume of inbound calls
  • Answered a constant flow of customer calls with up to 200+ calls in queue
  • Address and resolve customer complaints empathetically and professionally
  • Defuse volatile customer situations calmly and courteously 
  • Accurately document, research and resolve customer complaints
  • Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Identify chronic customer issues by creating and maintaining customer complaint alerts
  • Resolve service, pricing and technical problems for customers 
  • Refer unresolved customer grievances to designated departments for further investigation
  • Prepare reports and communication to senior management and clients
  • Manage high call volume with tact and professionalism
  • Initiate and assist with operations improvements to improve overall call center productivity
  • Provide incentive to increase productivity by offering employee recognition for best customer service and metrics
  • Oversee call center employees to ensure customer satisfaction is consistantly met
  • Conduct performance reviews for customer service representatives to reduce resolution time while improving customer service 
  • Analyze call volume and average call handle time to monitor customer service representative performance and productivity.
  • Improve call center function and service capacity by resolving customer complaints efficiently and quickly

Accounts Receivable Specialist

  • Review collection reports and determine the status of collection accounts
  • Research and resolve claim denials
  • Research and resolve open claims
  • Research and resolve patient investigations and client concerns
Business Office Manager, 09/2010 to 04/2011
Warsaw HealthcareCity, STATE,
  • Managed Accounts receivable for 100+ census for Skilled and Long Term Care.
  • Managed Resident Trust funds
Regional Medicare Claims Specialist, 06/2008 to 04/2009
SunHealthCity, STATE,
Bill and maintain 6 buildings Medicare Part A and B
  • Overall quarter reduction of $352,000 in Medicare Part A for the Region
  • Overall quarter reduction of $47,406.00 in Medicare Part B for the Region
  • Overall regional quaterly DSO’s of 3 days.
  • Bill supplemental insurance
  • Utilize Quadax to bill Medicaid for 10 buildings
  • Process Medicare Private and Medicaid co-insurance
  • Assist with office manager training
  • Assist with Managed Care billing          
Business Office Manager/Collection Specialist, 08/2000 to 04/2007
ManorCare Health ServicesCity, STATE,
  • Toledo, OH Business Office Manager/Collection Specialist
  • Collection Specialist Functioned as corporate collection specialist for 2 years traveling to all 5 facilities in region and acted as Consultant to Bookkeepers and assisted with debt reduction and claims processing
  • Business Office Manager - Managed 4-5 office staff
  • Accounts Receivable - (Keane Ferrenti system) Benefit Verification Medicaid (Pre-admission screening, level of care (4B), and 450B), Medicare A & B claims, benefit verification, VA, Hospice, Managed Care Private Collections Month-end close Reduce and maintain DSO's from 65 days to 35-40 days Reduced bad debt monthly to reach or exceed budget requirement of $4500. Collected revenue of over $750,000 each month through claims processing and private collections Audit and adjust/correct accounts as needed Keyed all ancillary charges and cash postings
  • Oversaw Payroll utilizing Kronos and PeopleSoft System
  • Oversaw A/P
  • Resident Trust Fund Carenet system
  • Internal Controls - maintained segregation of duties, policy and procedure guidelines, followed guidelines

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended
  • Indiana Wesleyan University
Job Titles Held:
  • Online Adjunct Instructor
  • Call Center Supervisor and Accounts Receivable Specialist
  • Business Office Manager
  • Regional Medicare Claims Specialist
  • Business Office Manager/Collection Specialist
  • MBA